Service Manager

Nsboats; Lunenburg; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

Atlantic Electronics Ltd. in Lunenburg is seeking an experienced Service Manager to lead a busy service team. You will work hands-on with marine electronics, coordinate large projects, and provide technical guidance to field technicians.

The role requires strong leadership, scheduling, and customer communication skills, with the ability to manage multiple jobs and priorities while ensuring quality and timely invoicing.

Qualifications

• Not an entry-level management position; proven technical experience required.
• Marine electronics experience strongly preferred; other technical fields may be considered.

Responsibilities

• Lead and support a team of service technicians in the field.
• Manage technician schedules and assign work based on priority and location.
• Coordinate large-scale marine electronics installations and projects with contractors and shipyards.
• Monitor timelines, labour requirements, resources and job progress.
• Communicate with customers throughout service work and projects.
• Coordinate with other locations when extra technicians or resources are needed.
• Ensure work is completed efficiently, documented, and ready for invoicing.

Skills

Hands-on technical

Leadership

Scheduling & coordination

Customer service

Communication

Decision making

Independent work

Job description

Atlantic Electronics Ltd. has been Keeping You on the Water Since 1973, and we're looking for an experienced Service Manager to join our Lunenburg team. This is a hands‑on leadership position for someone with strong technical experience who can lead a team, manage a busy service schedule, coordinate large-scale projects, and work alongside our technicians in the field.

Duties & Responsibilities

• Working hands-on as a Marine Electronics Service Technician, including installations, troubleshooting, repairs, and service calls
• Leading, supporting, and providing technical guidance to a team of service technicians
• Managing technician schedules and assigning work based on priority, location, and experience
• Coordinating overtime, travel, after-hours calls, and on-call coverage
• Managing multiple active jobs and changing priorities
• Planning and coordinating large-scale marine electronics installations and projects involving technicians, contractors, shipyards, and other trades
• Monitoring project timelines, labour requirements, resources, and job progress
• Communicating directly with customers throughout service work and larger projects
• Coordinating with other Atlantic Electronics locations when additional technicians or resources are required
• Ensuring work is completed efficiently, properly documented, and ready for invoicing

Skills & Qualifications

This is not an entry-level management position. We're looking for someone with proven technical experience and the ability to lead others. Marine electronics experience is strongly preferred, although relevant experience in electronics, electrical, telecommunications, industrial service, or a similar technical field may be considered.

The successful candidate should have:

• Strong hands-on technical and troubleshooting experience
• Previous leadership, supervisory, or team-lead experience
• The ability to lead and support technicians in the field
• Strong scheduling, organization, and workforce coordination skills
• Experience managing larger projects with multiple moving parts
• The ability to manage multiple jobs, deadlines, and changing priorities
• Strong customer service and communication skills
• Confidence making decisions and providing direction
• The ability to work independently and take ownership of jobs and projects from start to finish

The Person We're Looking For:

We're looking for someone who can lead from the front. You should be just as comfortable organizing a team and managing a major project as you are grabbing your tools and heading aboard a vessel to troubleshoot a problem.

You can make decisions, communicate clearly, keep people organized, and step in when your team needs technical support. You understand the importance of customer service, deadlines, accountability, and getting vessels back on the water.

Most importantly, you take ownership and see the job through.

Working Conditions

Marine service doesn't always happen between regular business hours. Customers may require urgent service, vessels have schedules to meet, and projects can change quickly. Travel, overtime, after-hours work, and flexibility are important parts of this position.

The Service Manager must be comfortable both coordinating and personally participating in:

• Overtime and after-hours service
• Emergency and time-sensitive service calls
• Travel throughout Atlantic Canada
• Overnight and multi-day jobs
• Rotating on-call coverage
• Large installations and projects
• Last-minute changes to technician and project schedules