Service Manager

Cintas Canada; Hamilton; On-site; CAD 74,800 - 99,464; Full time

Benefits offered by this job

Competitive Pay

RRSP & DPSP

Disability, Life & AD&D Insurance

Paid Vacation & Holidays

Skills Development & Career Growth

Job summary

Cintas Canada seeks a Service Manager to lead a customer-facing Service team in Hamilton. You will oversee hiring, performance management, budgeting and operations while ensuring world-class service and sales goals are met. Train staff on sales techniques and maintain strong customer goodwill.

Requirements include a valid driver's license and a high school diploma (Bachelor's or equivalent preferred). Full-time on-site role with a strong benefits package.

Qualifications

• A valid, full, unrestricted driver's license is required.
• Bachelor's Degree or equivalent work experience preferred; high school diploma or GED is required.

Responsibilities

• Directly manage the customer-facing Service team.
• Hire and perform on performance management for direct reports.
• Provide leadership to ensure a safe, productive work environment.
• Resolve customer-related issues and maintain high customer satisfaction.
• Train a team on effective sales techniques and processes.
• Support service delivery including visits to customer sites and vehicle operations.
• Manage budget, payroll, and operational issues affecting service performance.

Skills

Driver's license

Management experience

Industrial sales experience

Customer service experience

Education

High School Diploma/GED

Bachelor's Degree or equivalent

Job description

Job Description

Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a team on effective sales techniques; performing goodwill of customers at the customer site while maintaining a high level of customer satisfaction; achieving sales, profit, inventory and payroll goals; managing a budget and dealing with operational issues that affect service. Hands-on support of direct reports includes accompanying our service representatives or visiting customers alone when necessary, to assist in the pick-up and delivery of products or services; driving a company-owned vehicle to and from customer locations; lifting, carrying and walking Cintas products in and out of customer accounts while maintaining world-class service and goodwill to customers; performing managerial duties.

Requisition Number

231110

Skills/Qualifications

Required

• A valid, full, unrestricted driver's license
• High School Diploma/GED; Bachelor's Degree or equivalent work experience preferred

Preferred

• Management experience
• Experience in industrial sales or customer service
• Availability to start within two weeks after offer made/accepted

Benefits

Cintas provides extended health care coverage for many services not covered by the Provincial Health Care System. This coverage is provided at no cost to employee‑partners.

• Competitive Pay
• Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Vacation and Holidays
• Skills Development, Training and Career Advancement Opportunities

Compensation

A reasonable estimate of base salary for this role ranges between $74,800 - $99,464/Year and is eligible for an annual target bonus. The bonus earned is based on the performance of the individual, location, division, and/or company. The range takes into account factors that are considered in making compensation decisions including, but not limited to, skill sets, experience and training, and other business and organization needs. Please note, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decision are dependent on the facts and circumstances of each decision.

Company Information

Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye‑wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index.

In accordance with applicable laws (including human rights and accessibility legislation), accommodations will be provided in all parts of the hiring process. Applicants are required to make their needs known in advance.

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, provincial, or federal law.

This job posting will remain open for at least five (5) days.

Job Category: Service

Organization: Rental

Employee Status: Regular

Schedule: Full Time

Shift: 1st Shift

Position Type: Replacement