Service Manager

March of Dimes Canada; Edmonton; On-site; CAD 65,000 - 92,000; Full time

Job summary

March of Dimes Canada is seeking a permanent full-time Service Manager for Community Support Services in Edmonton. The role focuses on planning and delivering high-quality CSS to individuals with disabilities and related needs.

Responsibilities include staff leadership, budgeting, program development, and performance monitoring within approved plans, with a cross-functional CSS Management Team role to maintain service excellence and compliance.

Qualifications

• Degree or Diploma in Human Services/Social Services or equivalent.
• 2–5 years’ experience in the Social Services/Health Sector.
• Experience coordinating services for individuals with disabilities, complex care needs and/or brain injuries.
• Demonstrated management experience supervising or leading teams.
• Highly organized and excellent time management skills.

Responsibilities

• Plans and implements programs designed to enhance the efficiency and safe delivery of Community Support Services to individuals with disabilities and brain injuries.
• Effectively manages and approves program resources, human and financial, to meet program objectives.
• Recruits, employs, trains, supervises and evaluates support service staff within a pre-determined budget.
• Monitors and evaluates operational effectiveness and implements changes for improvement.
• Participates as a CSS Management Team member in planning, problem resolution, quality improvement and review of service delivery performance.
• Monitors and manages annual budgets for the program and performs variance analysis with the Regional Director.

Skills

Leadership

Communication

Budgeting

Team supervision

Time management

Education

Degree or Diploma in Human Services/Social Services

Healthcare-related education asset

Job description

You’ll feel great about a career with March of Dimes Canada

At March of Dimes Canada, our collective work matters. As a leading national charity backed by a history of more than 70 years of impact, we’re dedicated to being Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide. Our collective efforts are rooted in our Purpose, Vision, and Mission, which inform how we drive all our work forward.

• Vision: An inclusive, barrier-free society for people with disabilities.
• Mission: To be Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide.

Skills Development and Employment ensures that people with disabilities find and keep meaningful jobs by matching them with employers seeking qualified job candidates. In addition, they offer support with assessments, rehabilitation and child and youth programs.

This Opportunity

We are currently looking to fill a permanent full time Service Manager, Community Support Services position in Edmonton.

Duties include the following:

• Plans and implements programs designed to enhance the efficiency and safe delivery of Community Support Services (CSS) to individuals with Physical Disabilities, Acquired Brain Injuries, Cognitive Challenges, Addictions and Mental Health.
• Effectively manages and approves program resources, human and financial, to meet program objectives.
• Recruits, employs, trains, supervises and evaluates support service staff, within a pre-determined budget in accordance with March of Dimes Canada approved program plans.
• Monitors and evaluate operational effectiveness and implements changes required for improvement.
• Participates as a member of CSS Management Team in planning, problem resolution, quality improvement and review of service delivery performance.
• Monitors and manages annual budgets for the program and performs periodic variance analysis for review with the Regional Director.

Background / Qualifications:

• Degree or Diploma in Human Services/Social Services program or equivalent. Healthcare Aide experience and/or healthcare education an asset.
• 2 – 5 years’ experience in the Social Services/Health Sector. Experience coordinating services for individuals with disabilities, complex care needs and/or brain injuries required.
• Community based rehabilitation experience working with individuals with disabilities/brain injuries.
• Demonstrated management experience supervising or leading teams.
• Highly organized and excellent time management skills.
• Excellent communication skills, written and verbal.
• Demonstrated ability to supervise and train employees including organizing, prioritizing and scheduling work assignments.
• Problem solving and conflict resolution skills.
• Skill in budget preparation and fiscal management.
• Knowledge of behavior management principles.
• Knowledge of mental health and addictions.
• Knowledge of Health & Safety legislation.
• Must demonstrate strong computer literacy including the ability to navigate software applications, manage digital files, and use communication tools effectively.

Need accommodations? We’re here to help!

MODC is committed to a workforce that is reflective of the diverse populations we serve. We welcome applications from qualified individuals from all backgrounds and abilities. In accordance with accessibility and human rights legislation across Canada, MODC will provide accommodations to job applicants with disabilities and other protected needs. If you require accommodation, please notify us and we will work with you to meet your needs. We are committed to a selection process and work environment that is inclusive, equitable, accessible, and barrier-free.

Our Reconciliation, Equity, Accessibility, Diversity, and Inclusion (READI) approach

MODC is dedicated to building and advancing an inclusive and welcoming culture. It’s also why we’re focused on attracting, retaining, and supporting diverse people. Thanks to our progressive practices, team members of all abilities and backgrounds are encouraged to access the opportunities and supports they need to grow, thrive, and succeed. Our READI approach is rooted in our shared belief that championing equity and empowering ability starts by investing in our team members— and in our shared culture — so that we all feel included, safe, and confident at work every single day.

We value the health & safety of our employees!

MODC is committed to ensuring a healthy and safe work environment. We encourage all current and prospective employees to receive Covid-19 vaccinations and booster doses as recommended by Public Health. This reflects our dedication to safeguarding the health and wellbeing of our workforce.