Service Lead — Equipment Service & Team Leadership

Premier Equipment; Elmira; Vor Ort; CAD 47.000 - 59.000; Vollzeit

Benefits dieser Stelle

Health & Dental Coverage

RRSP Matching

Annual Profit Sharing

Boot & Tool Allowance

Apprenticeship Scholarships

Employee Assistance Program (EAP)

Company Vehicle

Zusammenfassung

Premier Equipment is seeking a Service Lead to oversee the daily operations of the service department, ensuring work orders are processed, jobs assigned efficiently, and customer expectations are exceeded. You will support the Service Manager in maximizing team productivity and maintaining high levels of customer satisfaction.

This role requires strong organizational, technical knowledge and a passion for leading a service team in a fast-paced environment.

Qualifikationen

• Familiarity with John Deere and competitive agricultural equipment is an asset.
• General understanding of mechanical and technical terms preferred.
• Strong verbal and written communication skills.
• Proficient with standard desktop applications such as Microsoft Office and internet functions.
• Ability to organize, lead, and manage a team effectively.

Aufgaben

• Manage the full work order cycle from generation to closing and invoicing for customer and internal work orders, ensuring accuracy and completion.
• Assign jobs and work areas to service department employees according to their skills and knowledge.
• Ensure all accounts payable invoices follow the purchase order system and are posted to the correct work orders and G/L accounts.
• Sell service labor and parts while maximizing technician productivity to meet budgets and goals.
• Handle customer calls and organize day-to-day workloads within the service department.
• Prepare and present quotes to customers for repairs and obtain approvals.
• Monitor and ensure all assigned work is completed in a timely manner.
• Ensure completion of all service warranty and product improvement programs, submitting to the warranty administrator within required timeframes.
• Monitor Work In Progress (WIP) daily to achieve company goals.
• Assist the Service Manager in controlling lost time to meet corporate goals.
• Schedule service department trucking and coordinate with other departments as required.
• Advise the Service Manager of all customer complaints and provide solutions.
• Approve the release of equipment for delivery upon customer payment as needed.
• Provide performance feedback for service technicians and staff to the Service Manager.
• Assist the Service Manager in all aspects of service department operations.

Kenntnisse

John Deere knowledge

Mechanical knowledge

Communication skills

Team leadership

MS Office

Ausbildung

High School Diploma

Tools

Microsoft Office

Internet basics

Jobbeschreibung

Premier Equipment is seeking a Service Lead to oversee the daily operations of the service department, ensuring work orders are processed, jobs assigned efficiently, and customer expectations are exceeded. You will support the Service Manager in maximizing team productivity and maintaining high levels of customer satisfaction.

This role requires strong organizational, technical knowledge and a passion for leading a service team in a fast-paced environment.