Service Lead - Equipment Service & Team Leadership

Premier-Equipment; Elmira; On-site; CAD 47,000 - 59,000; Full time

Benefits offered by this job

Comprehensive Health & Dental Coverage

Company-Matched RRSP

Annual Profit Sharing

Boot & Tool Allowance

Apprenticeship Scholarships

Employee Assistance Program (EAP)

Company Vehicle

Job summary

Premier Equipment is Ontario's largest full‑service John Deere dealership, seeking a Service Lead to supervise the service department, optimize work orders, and ensure customer satisfaction in a fast‑paced environment.

You will oversee budgeting, scheduling, and performance feedback while coordinating with the Service Manager to exceed service targets and maintain high standards of service quality.

Qualifications

• Familiarity with John Deere and competitive agricultural equipment.
• General understanding of mechanical and technical terms.
• Strong verbal and written communication skills.
• Proficient with standard desktop applications such as Microsoft Office.
• Ability to organize, lead, and manage a team effectively.

Responsibilities

• Manage the full work order cycle from generation to closing and invoicing for customer and internal work orders, ensuring accuracy and completeness.
• Assign jobs and work areas to service department employees according to their skills and knowledge.
• Ensure all accounts payable invoices follow the PO system and are posted to the correct work orders and G/L accounts.
• Sell service labor and parts while maximizing technician productivity to meet budgets and goals.
• Handle customer calls and organize day-to-day workloads within the service department.
• Prepare and present quotes to customers for repairs and obtain approvals.
• Monitor and ensure all assigned work is completed in a timely manner.
• Ensure completion of all service warranty and product improvement programs, submitting to the warranty administrator within required timeframes.
• Monitor Work In Progress (WIP) daily to achieve company goals.
• Assist the Service Manager in controlling lost time to meet corporate goals.
• Schedule service department trucking and coordinate with other departments as required.
• Advise the Service Manager of all customer complaints and provide solutions.
• Approve the release of equipment for delivery upon customer payment as needed.
• Provide performance feedback for service technicians and staff to the Service Manager.
• Assist the Service Manager in all aspects of service department operations.

Skills

John Deere familiarity

Mechanical knowledge

Communication skills

Team leadership

Microsoft Office

Education

High School Diploma

Tools

Microsoft Office

Job description

Premier Equipment is Ontario's largest full‑service John Deere dealership, seeking a Service Lead to supervise the service department, optimize work orders, and ensure customer satisfaction in a fast‑paced environment.

You will oversee budgeting, scheduling, and performance feedback while coordinating with the Service Manager to exceed service targets and maintain high standards of service quality.