Service Invoicing & Admin Specialist

Classic Fire + Life Safety; Calgary; On-site; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Comprehensive Group benefits

Job summary

Classic Fire + Life Safety is seeking a Customer Service Administrator to own the invoicing process for our Service Operations cycle. You will collaborate with Service Coordinators, Service Sales Executives, and the accounting team to ensure accurate and timely invoices.

Ideal candidates bring at least 3 years of administrative experience, strong attention to detail, and comfort with enterprise systems. This role supports back-end service operations and front-desk coverage as needed.

Qualifications

• Minimum 3 years’ experience in administrative support position
• Strong attention to details and record keeping focus to ensure quality of invoice submission
• Understanding and ability to work with enterprise-wide systems and applications
• Working knowledge of Fire & Life Safety Codes, Standards and System would be considered an asset

Responsibilities

• Own the Service Invoicing function from invoice creation to submission
• Review completed jobs for accuracy and liaise with Service Coordinators as needed
• Generate invoices ensuring billing notes, customer PO’s, dates, and bill-to details are correct
• Send invoices in proper format via Service Trade link, email, or portal
• Own Invoicing Portal entries and ensure invoices are uploaded for payment
• Be first point of contact for rejected or disputed invoices and escalate as required
• Assist with parts inventory control management
• Provide back-up support to Reception/front desk, including phone coverage
• Other tasks as required by the Service Operations Manager

Skills

Invoicing

Administrative support

Fire & Life Safety knowledge

Job description

Classic Fire + Life Safety is seeking a Customer Service Administrator to own the invoicing process for our Service Operations cycle. You will collaborate with Service Coordinators, Service Sales Executives, and the accounting team to ensure accurate and timely invoices.

Ideal candidates bring at least 3 years of administrative experience, strong attention to detail, and comfort with enterprise systems. This role supports back-end service operations and front-desk coverage as needed.