Service Greeter/Porter - Destination Toyota Burnaby Burnaby, BC $20.88 / hour →

Destination Auto Group; Burnaby; Hybrid; CAD 35,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Wellness program

Training and development

Career advancement opportunities

Friendly, collaborative environment

Job summary

Destination Toyota Burnaby is seeking a Service Greeter/Porter to welcome customers to the service department, perform walk-around inspections, confirm vehicle information, and direct customers to the right staff.

You will maintain service drive cleanliness, arrange ride shares, move vehicles, and support the Fixed Operations team in maintaining a smooth flow of customers and vehicles.

Qualifications

• Self-motivated, process-driven and a team player.
• General knowledge and experience in automotive field.
• Excellent verbal, written communication and interpersonal skills.
• Enjoy connecting with customers and taking the time to connect with them.
• Strong organizational skills with multitasking, prioritization and adaptability in a fast-paced environment.
• Willing to follow policies and procedures of the Fixed Operations Department.
• Valid BC Driver's License with a clean driving abstract.

Responsibilities

• Greet customers upon arrival to the service department.
• Perform walk-around inspection and assessment.
• Confirm basic vehicle information.
• Direct customers to the appropriate Service Advisor.
• Maintain general cleanliness of the Service Drive-through.
• Direct inquiries to the appropriate departments.
• Arrange ride share/shuttle rides as necessary.
• Move vehicles from the service lane to proper places in the service parking lot.
• Install disposable seat covers, floor mats, and I.D tags in serviced vehicles.
• Maintain cleanliness and maintenance of department and dealership grounds.
• Perform check-in procedures on incoming vehicles.
• Assist with tasks such as battery tests, trouble code inspections, and tire tread checks.
• Vacuum vehicles and run through car wash.

Skills

Customer service

Automotive knowledge

Communication skills

Interpersonal skills

Organization & multitasking

Policy adherence

Driver's license (BC)

Job description

Toyota Canada winners for Operational Excellence 10 out of 11 years, recognized as the 2019 and 2022 Canadian Automotive Dealers Association (CADA) Laureate Award Winner for Business Innovation and one of Canada’s Best Employers for Recent Graduates for 2024, Destination Toyota Burnaby is looking for a Service Greeter/Porter who is looking to take the next step within their career!

What we can provide you:

• Competitive and above the market compensation rates!
• Full group health benefits program: extended dental & health, vision care, massage therapy, etc.
• Comprehensive training and professional development program.
• An environment that is friendly, respectful, collaborative and ultimately supports your success.
• Career advancement opportunities!

What you’ll be doing:

• Greeting customers upon arrival to the service department.
• Perform walk-around inspection and assessment.
• Confirming basic vehicle information.
• Directing customers to the appropriate Service Advisor.
• General cleanliness of Service Drive-through.
• Direct customers and inquiries to the appropriate departments.
• Arranging ride share/shuttle rides as necessary.
• Drive vehicles from the service lane to their proper places in the service parking lot.
• Install disposable seat covers, floor mats, and I.D tags in all the vehicles taken in for service.
• General cleanliness and maintenance of department and dealership grounds as required.
• Perform multiple check in procedures on incoming vehicles.
• Perform other functions such as battery test, trouble code inspection, tire tread depth, etc.
• Vacuuming of vehicles and taking through car wash.

What we need from you:

• Be self-motivated, process driven and overall a team player!
• General knowledge and experience in automotive field.
• Have excellent verbal, written communication and interpersonal skills.
• Enjoyconnecting with customers and taking the time to connect with them!
• Possess exceptional organizational skills and ability to multitask, prioritize and adapt in a fast-paced environment.
• Be willing to follow policies and procedures as outlined in the operation of the Fixed Operations Department.
• Possess valid BC Drivers License with a clean driving abstract.

Destination Auto Group is committed to employment equity and to build a diverse and inclusive workplace.

We welcome and encourage applications from all backgrounds, identities and abilities.

Accommodation is available on request for candidates taking part in all aspects of the selection process.