Service Foreman - BC - Service

Toro Group of Companies; Port Coquitlam; On-site; CAD 41,000 - 69,000; Full time

Job summary

Toro Aluminum is looking for a Supervising Service Technician to lead a small team of service techs on job sites and client sites. You will ensure work is scheduled, planned and executed to a high standard while maintaining a professional image with homeowners and contracting personnel.

You will coordinate daily tasks, ensure vehicles and equipment are serviced, and provide regular updates to management. Safety, reporting, and strong communication are essential in this fast-paced role.

Qualifications

• Class 5 Driver’s License required.
• High school diploma.
• Experience in the construction industry is required. Window experience is considered an asset.
• Experience using various power tools.
• Experience and ability to work at heights.

Responsibilities

• Supervise a small team of Service Technicians, scheduling and ensuring high-quality work.
• Ensure staff have tools, equipment, and information to complete jobs.
• Maintain health and safety standards in line with regulations.
• Act as main contact for key customers and coordinate tasks to meet service deliverables.
• Schedule tasks, service vehicles, restock materials, and report updates to management.
• Complete paperwork including timesheets, reports, drawings, inventory and orders.

Skills

communication skills

punctual and reliable

flexible hours

problem solving under pressure

ability to lift up to 50lbs

Education

High school diploma

Tools

Power tools

Swing stage certification asset

Job description

Interface with clients, both job-site and home-site related. Represent Toro Aluminum as field staff bearing the Toro Aluminum brand and maintain a professional image and demeanor.

DIRECT AND INDIRECT REPORTS

6 Service Technician(s)

WORKING HOURS Tuesday - Saturday 6:30am – 3:30pm

Management/Supervision/Leadership

MAJOR RESPONSIBILITIES / ACCOUNTABILITIES

• Supervise the work of a small team of Service Technicians ensuring work is scheduled, planned and executed to a high standard reporting any concerns to management.
• Ensure that staff have the needed tools, equipment/resources and information to complete their jobs successfully.
  
  

Health & Safety

• Ensure health and safety standards of self and others are always adhered to working in compliance with the Health & Safety Act and regulations including using any equipment, protective devices or clothing required.
• Maintain safety, cleanliness, tidiness, and order whilst on job sites.
• Report any known workplace hazards or violations of the Act immediately.
  
  

Technical / Function-Specific

• Act as the main point of contact for key customers, e.g. homeowners and contracting personnel and ensure a positive service provision is provided at all times.
• Schedule work tasks effectively so that planned activities are completed on time and in line with service deliverables.
• Ensure vehicles and equipment are regularly serviced to minimize risk and ensure service continuity. Restock materials/supplies/equipment where necessary.
• Liaise with internal management providing regular updates and reports in line with daily/weekly requirements.
• Uphold service policies and procedures by giving 110% effort toward the scope outlined.
• Disposal of recycling or waste when required.
  
  

Internal / External Customer Service

• Liaises with internal and external stakeholders representing the business projecting a positive, and professional demeanor always.
  
  

Administration

• Complete necessary paperwork relating to the job including: time sheets, reports, marking up drawings and floorplans, service inventory, and orders, etc.
  
  

Qualifications

• Class 5 Driver’s License required.
• High school diploma.
• Experience in the construction industry is required. Window experience is considered an asset.
• Experience using various power tools.
• Experience and ability to work at heights.
  
  

SKILLS / COMPETENCIES REQUIRED TO SUCCESSFULLY EXECUTE THE ABOVE RESPONSIBILITIES

• Able to lift up to 50lbs.
• Excellent communication skills (verbal and written).
• Ability to work flexible hours.
• Swing stage and suspended access certification is an asset.
• The candidate must be punctual and reliable as this is a fast-paced work environment with many on-going commitments with our clients.
• Problem solving skills: Is resourceful and can offer positive solutions under pressure.
  
  

Compensation: $30.00 - $50.00 per hour