Service Engineering Specialist (Mechanical)

NFI Group; Winnipeg; Hybrid; CAD 85,000 - 105,000; Full time

Benefits offered by this job

Competitive wages

Continuous learning environment

Career advancement opportunities

Employee social events & activities

Tuition subsidies for courses

Job summary

NFI Group, a leading global bus manufacturer, is seeking an Engineer for field service and product support. You will determine root causes, document retrofits, and assist field teams across Canada and the US. Travel up to 10% may be required, with a focus on safety and reliability of transit solutions.

The role emphasizes engineering judgment, cross-functional collaboration, and ongoing product training to stay current with vehicle systems and service Bulletins.

Qualifications

• Bachelor of Science in Engineering, Engineering Technology Diploma, or equivalent experience.
• Professional Engineer (P.Eng.) or Certified Engineering Technologist (CET) eligible.
• Experience with air brakes, engines, transmissions, and general troubleshooting.
• Excellent customer service and problem-solving skills.
• Strong communication and multitasking in a fast-paced environment.

Responsibilities

• Identify root causes and recommend corrective actions for field issues.
• Document and issue retrofits instructions for field staff.
• Support field staff across departments and suppliers as needed.
• Answer calls from customers and field staff to resolve issues.
• Provide updated information to Technical Publications for manuals.

Skills

Technical aptitude

Customer service

Problem solving

Verbal & written communication

Time management

Self-starter

Education

Bachelor of Science in Engineering

Engineering Technology Diploma

Professional Engineer (P.Eng.) or Certified Engineering Technologist (CET) eligible

Job description

New Flyeris North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.

POSITION SUMMARY

Accountable for determining root cause and corrective action for issues affecting product in service working with other departments and suppliers as required. Responsible for documenting and releasing instructions to complete retrofits. Also, responsible for the general support of field staff.

WHAT YOU WILL DO:

• Recommend course of action to solve problems brought to the department by the field staff or the customer directly.
• Assign a Risk Priority Number to every FSAR (Field Service Action Report) to determine the priority of the issue and assist with managing work queues.
• Investigate, identify and resolve product problems of varying difficulty with the appropriate department(s), including suppliers. This includes documenting and providing SCANs for supplier issues.
• Create instructions to service or service bulletins with clear information for the field staff to complete the repair. This may require field work to determine root cause and corrective action.
• Answer incoming calls from internal and external customers or internal field staff and take appropriate action to resolve issues.
• Supply Technical Publications Department with updated information for the manuals as well as suggestions on how to improve the information in our manuals.
• Stay up to date with training on pertinent systems in our vehicle to enable the technical services group to be intimately familiar in all aspects of our vehicle.
• Resolves customer problems or complaints effectively and in a timely manner.
• Co-ordinates own tasks to ensure schedule dates are met considering Supplier and Customer timelines.
• Assists with controlled testing of components and installations to meet contractual obligations, ensure product reliability, and verify component fit.
• Special assignments as required.

WHAT YOU NEED TO BE SUCCESSFUL:

• Technical aptitude with a Bachelor of Science in Engineering, Engineering Technology Diploma or a combination of equivalent education and engineering experience will be considered. (Mechanical/Manufacturing)
• Registered (or eligible to be registered) as a Professional Engineer or Certified Engineering Technologist.
• Experience with air brakes, engines, transmissions, and general troubleshooting considered assets
• Exceptional customer service experience and problem-solving skills.
• Strong verbal and written communication skills.
• Strong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environment.
• Motivated self-starter with high level of initiative.

*Travel up to 10% may be required across Canada and the US*

WHY JOIN OUR TEAM:

• Competitive Wages.
• A continuous learning environment.
• Ability to advance your career with a growing company.
• Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more.
• Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.

OUR WHY:

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.

NFI Groupis a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com,www.newflyer.com,www.mcicoach.com,www.arbocsv.com,www.alexander-dennis.com,www.carfaircomposites.comandwww.nfi.parts.