Service Engineering Specialist (Mechanical)

New Flyer; Winnipeg; On-site; CAD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive wages

Continuous learning

Career advancement

Employee events & activities

Tuition subsidies

Job summary

New Flyer seeks a Field Service professional to diagnose and resolve in-service product issues, coordinating with engineering and suppliers to implement corrective actions. You will draft retrofit instructions, support field staff, and ensure timely resolution of customer concerns.

Travel up to 10% across Canada and the US will be required. A Bachelor of Science in Engineering or equivalent is preferred, with PE/TEC registration or eligibility highly valued.

Qualifications

• Bachelor of Science in Engineering or equivalent education.
• Registered as a Professional Engineer or Certified Engineering Technologist.
• Experience with air brakes, engines, transmissions; basic troubleshooting.
• Exceptional customer service experience and problem-solving skills.
• Strong verbal and written communication and organizational skills.
• Willing to travel up to 10% across Canada and the US.

Responsibilities

• Recommend actions to solve problems from field staff or customers.
• Assign a Risk Priority Number to FSAR to determine issue priority.
• Investigate and resolve product problems with departments and suppliers; document SCANs.
• Create service instructions or bulletins for field staff; may involve fieldwork.
• Answer calls from customers or field staff and resolve issues.
• Provide updated information to Technical Publications and manuals.
• Stay updated with vehicle systems training for the technical services group.
• Resolve customer problems or complaints promptly.
• Coordinate tasks to meet schedule dates considering supplier and customer timelines.
• Assist with testing of components and installations to meet obligations and verify fit.
• Perform special assignments as required.

Skills

Customer service

Problem solving

Verbal communication

Written communication

Time management

Education

Bachelor of Science in Engineering

Engineering Technology Diploma

Professional Engineer

Tools

Air brakes knowledge

Engines knowledge

Troubleshooting

Job description

New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.

Position Summary

Accountable for determining root cause and corrective action for issues affecting product in service working with other departments and suppliers as required. Responsible for documenting and releasing instructions to complete retrofits. Also, responsible for the general support of field staff.

WHAT YOU WILL DO:

• Recommend course of action to solve problems brought to the department by the field staff or the customer directly
• Assign a Risk Priority Number to every FSAR (Field Service Action Report) to determine the priority of the issue and assist with managing work queues
• Investigate, identify and resolve product problems of varying difficulty with the appropriate department(s), including suppliers. This includes documenting and providing SCANs for supplier issues
• Create instructions to service or service bulletins with clear information for the field staff to complete the repair. This may require field work to determine root cause and corrective action.
• Answer incoming calls from internal and external customers or internal field staff and take appropriate action to resolve issues
• Supply Technical Publications Department with updated information for the manuals as well as suggestions on how to improve the information in our manuals
• Stay up to date with training on pertinent systems in our vehicle to enable the technical services group to be intimately familiar in all aspects of our vehicle
• Resolves customer problems or complaints effectively and in a timely manner
• Co-ordinates own tasks to ensure schedule dates are met considering Supplier and Customer timelines
• Assists with controlled testing of components and installations to meet contractual obligations, ensure product reliability, and verify component fit
• Special assignments as required

WHAT YOU NEED TO BE SUCCESSFUL:

• Technical aptitude with a Bachelor of Science in Engineering, Engineering Technology Diploma or a combination of equivalent education and engineering experience will be considered. (Mechanical/Manufacturing)
• Registered (or eligible to be registered) as a Professional Engineer or Certified Engineering Technologist
• Experience with air brakes, engines, transmissions, and general troubleshooting considered assets
• Exceptional customer service experience and problem-solving skills
• Strong verbal and written communication skills
• Strong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environment
• Motivated self-starter with high level of initiative

*Travel up to 10% may be required across Canada and the US*

WHY JOIN OUR TEAM:

• Competitive Wages.
• A continuous learning environment.
• Ability to advance your career with a growing company.
• Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more.
• Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.

OUR WHY:

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.