Desktop Support Analyst

Houle Electric Canada; Burnaby; On-site; CAD 50,000 - 65,000; Full time

Benefits offered by this job

Flexible work arrangements

Continuous development opportunities

Health and wellness reimbursements

Job summary

Houle Electric Canada is seeking a Desktop Support Analyst to join their Corporate IT team in Burnaby. This role is crucial as the first point of contact for employees seeking IT support, managing Help Desk tickets and maintaining corporate equipment.

With an emphasis on work-life balance and continuous development, Houle offers flexible work arrangements and competitive benefits. The ideal candidate will have over 3 years of help desk experience and a background in IT or computer science.

The salary range for this position is between $50,000 and $65,000 per year.

Qualifications

• 3+ years' experience working in a technical help desk environment.
• Post secondary education in computer science or a related field.
• Familiarity with various operating systems and platforms.

Responsibilities

• Serve as the first point of contact for IT support.
• Manage Help Desk tickets in a timely manner.
• Setup, configure and maintain corporate equipment.

Skills

Technical help desk experience

Communication skills

Problem-solving attitude

Team player

Adaptability

Education

Post secondary education in computer science, information technology, or a related field

Tools

MS 365

JDE Enterprise One

ServiceNow

Job description

About this role

We are recruiting for a Desktop Support Analyst to join our Corporate IT team, based in Burnaby. The Desktop Support Analyst is a key member of the Helpdesk team, the first point of contact for employees when they are looking for IT support.

Houle's core applications include MS 365, JDE Enterprise One, Unanet, Microsoft SharePoint, Procore, and ServiceNow software.

Your responsibilities

• Serve as the first point of contact for employees seeking technical assistance over the phone or email
• Manage Help Desk tickets in a timely manner
• Setup, configure and maintain corporate equipment (workstations, printers)
• Set up user accounts
• Develop expertise to train staff on new technologies
• Build an internal knowledgebase with technical documentation
• Maintain IT Equipment Inventory
• Manage the onboarding and offboarding process for the IT functions

Your experience and skills

• 3+ years' experience working in a technical help desk environment
• Post secondary education in computer science, information technology, or a related field
• Familiarity with various operating systems and platforms
• Resourcefulness and problem-solving attitude
• Team player with e xcellent communication skills
• A strong aptitude to pick up new technical skills
• Able to adapt to a dynamic and changing environment
• A self-starter, and able to work in a team environment as well as independently

Why join our team?

• We emphasize having a work-life balance – We embrace work-life balance and offer flexible work arrangements including hybrid work options for eligible roles, and a competitive vacation policy.
• Continuous development is a top priority – Whether you're looking for a corporate career or a career in the field, you are supported with access to tools and training for development and growth.
• Our employee benefits prioritize your financial, physical, and mental well-being – From RRSP matching to health and wellness reimbursements and additional Houle days off, we've got you covered.
• We have many exciting project opportunities – With many projects on the go around BC, we're certain you will find countless ways to bring communities to life.
• We have fun! Connection is key at Houle, from industry events to themed office gatherings, we never miss an opportunity to celebrate. Join us for our summer bbqs, potlucks, charity fundraisers, community volunteering, and many more fun events!
• A safe space for everyone – We celebrate diversity and are proud to be an equal-opportunity employer. We're committed to diversity and inclusion and strive to foster, cultivate and preserve a culture of belonging for all employees.

About Houle

As BC's leading electrical contractor and systems integrator, we believe in delivering safe, reliable power for the future. From hospitals and universities, to airports, shipping terminals and shopping centres, our electrical and technology professionals proudly provide innovative solutions that create value for our customers every day.

Since 1944, we've been dedicated to our craft, committed to quality workmanship, and building teams that thrive. Driven by purpose and connected through collaboration, our focus on people guides our success in delivering some of the most exciting infrastructure projects in the province.

As a certified Great Place to Work, recognized Best Workplaces for Women, and one of Canada's Best Managed companies, we have been recognized for our efforts in creating a safe and inclusive work environment.

Salary range

Salary range: $50,000-$65,000 per year plus a competitive total compensation package. Actual salary will be commensurate with experience, skills and overall match to the position offered. Let's chat throughout the hiring process and determine the best fit.

Sound like a match? We'd love to connect.

The opportunity will remain open until it has been filled.