Service Coordinator

Houle; Burnaby; On-site; CAD 50,000 - 60,000; Full time

Job summary

Houle in Burnaby is seeking a Service Coordinator to join the Service Division. You will lead administrative support for the Electrical Service group, delivering high-quality customer service and coordinating work orders.

You’ll liaise with field personnel, manage documentation, invoicing, and project support, ensuring smooth operations. This role rewards organized, patient professionals with strong English communication and MS Office skills.

Qualifications

• 3+ years' experience in a similar administrative support/customer service role.
• Experience with material ordering, tracking, billing, and reporting.
• Excellent computer skills in MS Office (Word, Outlook, Excel, etc.)
• Prior experience using service management software or similar software is an asset.
• Understanding of service operations and life cycle is an asset.

Responsibilities

• Deliver professional, high-quality administrative support and exceptional customer service to internal and external stakeholders.
• Assist with obtaining, managing, and maintaining specialized clearances and certifications for field personnel.
• Serve as the primary point of contact for customer service requests received via phone and email.
• Create, coordinate, schedule, and dispatch work orders to field technicians in a timely and efficient manner.
• Coordinate with customers and site contacts to facilitate scheduling, service execution, and work order completion.
• Monitor service reports and customer documentation to ensure accurate completion and compliance with company requirements.
• Process and manage work order billing, ensuring accuracy and timely invoicing.
• Track, expedite, and coordinate material orders to support service operations and timelines.
• Upload, maintain, and organize service documentation within company systems and databases.
• Collaborate with Project Managers to coordinate quotation requests, technical requirements, and project-related support.
• Ensure consistent adherence to established company processes, procedures, and operational standards.
• Maintain organized filing systems, oversee document control processes, and manage office and operational supply inventories.

Skills

Customer service

Administrative support

MS Office

English communication

Multitasking

Organized

Team coordination

Flexible

Tools

Service management software

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

A career that gives you purpose. A company that stands up for you. A team where you can be yourself. Sound too good to be true? This is life at Houle. We believe in empowering communities through local projects that positively impact people's lives. We're a passionate group of people who love collaborating on innovative and challenging projects.

About This Role

We are recruiting for a Service Coordinator to join our Service Division in Burnaby. Here's how your role will strengthen our team.

This position leads the administrative function for the Electrical Service group, providing excellent customer service and a variety of administrative services to assist and support with the effective and efficient operations of the team.

Here's how your role will strengthen our team.

Your Responsibilities

• Deliver professional, high-quality administrative support and exceptional customer service to internal and external stakeholders
• Assist with obtaining, managing, and maintaining specialized clearances and certifications for field personnel
• Serve as the primary point of contact for customer service requests received via phone and email.
• Create, coordinate, schedule, and dispatch work orders to field technicians in a timely and efficient manner
• Coordinate with customers and site contacts to facilitate scheduling, service execution, and work order completion
• Monitor service reports and customer documentation to ensure accurate completion and compliance with company requirements
• Process and manage work order billing, ensuring accuracy and timely invoicing
• Track, expedite, and coordinate material orders to support service operations and timelines
• Upload, maintain, and organize service documentation within company systems and databases
• Collaborate with Project Managers to coordinate quotation requests, technical requirements, and project-related support
• Ensure consistent adherence to established company processes, procedures, and operational standards
• Maintain organized filing systems, oversee document control processes, and manage office and operational supply inventories

Your Experience And Skills

• 3+ years' experience in a similar administrative support/customer service role
• Experience with material ordering, tracking, billing, and reporting
• Excellent computer skills in MS Office (Word, Outlook, Excel, etc.)
• Prior experience using service management software or similar software is an asset
• Understanding of service operations and life cycle is an asset
• Extremely organized work habits, patient, and customer service focused
• Superior written and verbal English communication skills
• Natural, confident ability and positive attitude
• Flexible with the proven ability to multitask in a changing, fast-paced environment
• Basic electrical or construction knowledge is an asset

About Houle

As BC's leading electrical contractor and systems integrator, we believe in delivering safe, reliable power for the future. From hospitals and universities, to airports, shipping terminals and shopping centres, our electrical and technology professionals proudly provide innovative solutions that create value for our customers every day.

Since 1944, we've been dedicated to our craft, committed to quality workmanship, and building teams that thrive. Driven by purpose and connected through collaboration, our focus on people guides our success in delivering some of the most exciting infrastructure projects in the province.

As a certified Great Place to Work, recognized Best Workplaces for Women, and one of Canada's Best Managed companies, we have been recognized for our efforts in creating a safe and inclusive work environment.

Why join our team?

• Continuous development is a top priority - Whether you're looking for a corporate career or a career in the field, you are supported with access to tools and training for development and growth.
• Continuous development is a top priority - Whether you're looking for a corporate career or a career in the field, you are supported with access to tools and training for development and growth.
• Our employee benefits prioritize your financial, physical, and mental well-being - From RRSP matching to health and wellness reimbursements and additional Houle days off, we've got you covered.
• We have many exciting project opportunities - With many projects on the go around BC, we're certain you will find countless ways to bring communities to life.
• We have fun! Connection is key at Houle, from industry events to themed office gatherings, we never miss an opportunity to celebrate. Join us for our summer bbqs, potlucks, charity fundraisers, community volunteering, and many more fun events!
• A safe space for everyone - We celebrate diversity and are proud to be an equal-opportunity employer. We're committed to diversity and inclusion and strive to foster, cultivate and preserve a culture of belonging for all employees.

Salary range:

$50,000-$60,000 per year plus a competitive total compensation package. Actual salary will commensurate with experience, skills and overall match to the position offered. Let's chat throughout the hiring process and determine the best fit.

Sound like a match? We'd love to connect.