Service Desk, Winter 2027 - Toronto (Co-op/Internship) - 4 Months

QuadReal Property Group, LP; Toronto; On-site; CAD 32,000 - 34,000; Part time

Benefits offered by this job

Student mentorship

Speaker series

Case competitions

Volunteer opportunities

Networking events

Job summary

QuadReal Property Group, LP in Toronto is seeking a student IT Help Desk intern to join the global Service Delivery team. You will be the first point of contact for technical issues and help modernise support using automation and AI.

Reporting to the Service Desk Team Lead, you will troubleshoot Windows 10/11, Office365, Teams, and more while documenting tickets and contributing to knowledge articles. This role offers hands-on experience in a global real estate organization.

Qualifications

• Enrolled in a post-secondary IT program.
• ITIL Foundations, A+, or Network+ are assets.
• Working knowledge of Windows, networking, Office365, and Active Directory.
• Strong written and verbal communication; discreet with confidential information.
• Organised, detail‑oriented self-starter who can juggle competing priorities under pressure.
• Prior help desk, ServiceNow, or Azure portal exposure an asset.
• Genuine enthusiasm for customer service and for QuadReal’s values around sustainability and social responsibility.

Responsibilities

• Prioritising & resolving incoming IT issues remotely via email, chat, phone, or in person.
• Triage and resolve incoming IT issues via email, chat, phone, and walk-ups, aiming for a great experience every time.
• Troubleshoot Windows10/11, Office365, Teams, SharePoint, ExchangeOnline, mobile devices, printers, and meeting room AV.
• Document, validate, and update tickets in ServiceNow; escalate when appropriate.
• Maintain accurate asset records — reconcile devices, clean up duplicates, keep ownership and location current.
• Contribute knowledge articles, SOPs, and user guides.
• Bring ideas to continuous service improvement, including automation and AI‑enabled workflows.
• Support IT readiness for acquisitions, integrations, and executive/corporate events.
• Collaborate across IT teams and global offices.

Skills

Windows knowledge

Office365 knowledge

Active Directory knowledge

Strong communication

Organised, detail‑oriented

Customer service mindset

Education

Post-secondary IT program enrollment

Tools

ServiceNow

Azure portal

Job description

About QuadReal Property Group QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships. QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come. QuadReal: Excellence lives here. www.quadreal.com We are committed to providing our Co-ops/Interns with a student experience that provides a supportive and engaging learning environment while developing skills and business acumen. Students will have the opportunity to participate in a variety of experiences including our Speaker Series, Fireside Chats, Volunteer opportunities and Networking events.

Eligibility Note:

To qualify for a student (Co-op/Internship) opportunity, students must be enrolled in their academic studies at a post-secondary institution (university/college) and must be returning to school after completion of their work term with QuadReal. If you are a student registered in an official co-op program at your post-secondary institution and completion of a final work term is a mandatory component for you to graduate, you are eligible to apply with the understanding that you will leave QuadReal at the end of your work term or have the possibility to be considered for full-time opportunities.

Reporting to the Service Desk Team Lead, you'll join a global Service Delivery team spanning Los Angeles to London, UK, supporting QuadReal's people and real estate portfolio worldwide. You'll be the first point of contact for technical issues, work alongside experienced analysts, and help modernise how we deliver support — including using state-of-the-art tooling to leverage automation and AI. You'll also support the technology behind QuadReal's acquisitions and business purchases, and provide hands‑on support for high-profile corporate events.

What We Offer:

• An organisation and leaders that support your development through meaningful work experience
• A Student Mentorship Program designed to provide support throughout your experience
• Opportunities to build your industry knowledge through weekly Speaker Series & Fireside Chats
• Opportunities to participate in case competitions within QuadReal during your work term, fostering cross-functional collaboration with intern peers and enhancing exposure to real-world problem-solving.
• Giving back to the community with your peers and team members through volunteering events
• Opportunities to build long‑lasting industry and professional relationships.

What You Will Experience:

• Prioritising & resolving incoming IT issues/requests remotely via email, chat, phone, or in person.
• Triage and resolve incoming IT issues via email, chat, phone, and walk‑ups, aiming for a great experience every time.
• Troubleshoot Windows10/11, Office365, Teams, SharePoint, ExchangeOnline, mobile devices, printers, and meeting room AV.
• Document, validate, and update tickets in ServiceNow; escalate when appropriate.
• Maintain accurate asset records — reconcile devices, clean up duplicates, keep ownership and location current.
• Contribute knowledge articles, SOPs, and user guides.
• Bring ideas to continuous service improvement, including automation and AI‑enabled workflows.
• Support IT readiness for acquisitions, integrations, and executive/corporate events.
• Collaborate across IT teams and global offices.

What You Will Bring:

• Enrolled in a post‑secondary IT or Computer Science program
• ITIL Foundations, A+, or Network+ an asset
• Working knowledge of Windows, networking, Office365, and Active Directory
• Strong written and verbal communication; comfortable with all types of personalities and discreet with confidential information
• Organised, detail‑oriented self‑starter who can juggle competing priorities under pressure
• Prior help desk, ServiceNow, or Azure portal exposure an asset
• Genuine enthusiasm for customer service and for QuadReal's values around sustainability and social responsibility

Work Conditions:

Onsite in Toronto during business hours; occasional modified hours to meet business and event requirements. This job posting is for a newly created role within our organisation. The expected hourly range for this role is $23 to $25. #LI-DNP The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual's skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.

Note to Recruiters:

QuadReal does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes. QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.

For 10 years, QuadReal has created spaces that enhance the lives of the people and communities we serve. Headquartered in Vancouver, Canada, we are a leading global real estate partner focused on driving meaningful impact while delivering prudent growth. With a global perspective and local expertise collected from offices across Canada, the US, Asia and the UK, our success stems from our incredible team and from our values— integrity, collaboration, performance, innovation and responsibility. Join our team today to deepen your skillset, grow your career, and make a difference. Together, we're reimagining an industry and building a culture where ingenuity meets community building.