Service Desk Analyst - bilingual

CQ Search Group Ltd.; Ottawa; On-site; CAD 65,000 - 90,000; Full time

Job summary

Bank of Canada seeks a Bilingual Service Desk Analyst on a 3-year contract in Ottawa to deploy Windows 11 laptops per Microsoft Managed Desktop standards, including Autopilot enrollment and configuration profiles. You will provide onsite and remote onboarding, login support, and basic troubleshooting to end users.

The role requires hands-on deployment, data migration, and asset lifecycle management in ServiceNow, with decommissioning of legacy devices and ensuring security compliance across

Qualifications

• Experience with IT endpoints and deployment workflows.
• Ability to support Windows device lifecycle and asset tracking.
• Bilingual (English/French) communication skills preferred.

Responsibilities

• Prepare, configure, and deploy Windows 11 laptops per MMD standards.
• Install and validate laptops, docking stations, monitors, and peripherals at workstations.
• Migrate user data and profiles from legacy devices using approved tools.
• Maintain asset inventory in ServiceNow with lifecycle updates.
• Provide onsite and remote deployment support, including onboarding and login assistance.
• Decommission legacy devices with data sanitization and redeployment readiness.
• Verify device compliance with security, patching, encryption requirements during deployment.

Skills

Intune

SCCM

ServiceNow

Windows 10/11

Data migration

Asset management

Job description

Our client, the Bank of Canada has a 3 year contract opportunity for a Bilingual Service Desk Analyst.

Prepare, configure, and deploy Windows 11 laptops in accordance with Microsoft Managed Desktop (MMD) standards, including Autopilot enrollment and configuration profile implementation

• Install, configure, and validate laptops, docking stations, monitors, and peripheral devices at user workstations or designated staging locations
• Perform user data migration activities, including the backup and transfer of user profiles, settings, and data from legacy devices using approved tools and procedures
• Maintain accurate asset inventory records in ServiceNow, including device assignment, status updates, and lifecycle management information
• Provide onsite and remote deployment support, including user onboarding, login assistance, issue resolution, and basic technical troubleshooting
• Decommission legacy devices by performing secure data sanitization, updating asset records, and preparing hardware for disposal or redeployment
• Validate device compliance with organizational security, patching, encryption, and configuration requirements before and after deployment activities
• Related activities and deliverables, as required

• A minimum of four (4) years of demonstrated experience providing IT support services in an enterprise environment
• A minimum of three (3) years of demonstrated experience supporting laptop refresh, device deployment, or hardware lifecycle initiatives
• Demonstrated experience deploying, provisioning, configuring, and supporting Windows 10 and/or Windows 11 laptops in an enterprise environment
• Demonstrated experience performing device refresh activities, including user data migration, hardware replacement, workstation setup, and device configuration
• Demonstrated experience maintaining IT asset inventory records and lifecycle information, and providing end-user support and troubleshooting for laptops, docking stations, and peripherals during deployment activities

iii. Technical Skills

• Demonstrated experience using Microsoft Intune for device deployment, provisioning, configuration, and management
• Demonstrated experience using Microsoft SCCM (Configuration Manager) for operating system deployment, software deployment, or device management
• Demonstrated experience using ServiceNow for IT asset management, inventory tracking, and lifecycle management
• Demonstrated knowledge of Windows 10/11 device imaging, provisioning, configuration profiles, and endpoint management
• Demonstrated knowledge of device compliance, security policies, patch management, and endpoint protection in an enterprise environment

Technical Skills

• Demonstrated experience using Microsoft Intune for device deployment, provisioning, configuration, and management
• Demonstrated experience using Microsoft SCCM (Configuration Manager) for operating system deployment, software deployment, or device management
• Demonstrated experience using ServiceNow for IT asset management, inventory tracking, and lifecycle management
• Demonstrated knowledge of Windows 10/11 device imaging, provisioning, configuration profiles, and endpoint management
• Demonstrated knowledge of device compliance, security policies, patch management, and endpoint protection in an enterprise environment