Service Desk Analyst

Systematix group; Ottawa; On-site; CAD 55,000 - 207,000; Full time

Job summary

Systematix is seeking a Service Desk Analyst to support a public sector client in Ottawa. The role requires an active Government of Canada Secret (Level II) clearance and is a 36-month, full-time, on-site contract starting November 2026.

The job focuses on deploying Windows 10/11 devices, managing asset inventory in ServiceNow, and providing end-user support. Candidates should have strong IT experience, bilingual French/English, and proficiency with Intune, SCCM, and ServiceNow.

Qualifications

• University degree, college diploma or recognized certification in information technology.
• Bilingual in French and English.
• A minimum of 4 years of experience providing IT support services in an enterprise environment.
• A minimum of 3 years of experience supporting laptop refresh, device deployment, or hardware lifecycle initiatives.
• Experience deploying Windows 10/11 laptops in an enterprise environment.
• Experience performing device refresh activities including data migration and workstation setup.
• Experience maintaining IT asset inventory records and lifecycle information.
• Experience using Microsoft Intune for device deployment, provisioning, configuration, and management.
• Experience using Microsoft SCCM for operating system deployment, software deployment, or device management.
• Experience using ServiceNow for IT asset management, inventory tracking, and lifecycle management.
• Knowledge of Windows 10/11 imaging, provisioning, configuration profiles, and endpoint management.
• Knowledge of device compliance, security policies, patch management, and endpoint protection in an enterprise environment.

Responsibilities

• Prepare, configure, and deploy Windows 11 laptops following MMD standards.
• Install, configure, and validate laptops, docking stations, monitors, and peripherals at workstations or staging locations.
• Migrate user data, including backup and transfer of profiles and data.
• Maintain asset inventory records in ServiceNow with device status and lifecycle data.
• Provide onsite and remote deployment support, onboarding, login help, and basic troubleshooting.
• Decommission legacy devices with secure data sanitization and asset record updates.
• Validate device compliance with security and patching requirements before and after deployment.
• Contribute to related activities and deliverables as required.

Skills

Bilingual in French and English

End-user support

Laptop deployment experience

Hardware lifecycle understanding

Education

University degree / college diploma in information technology

Tools

Microsoft Intune

Microsoft SCCM

ServiceNow

Job description

We are Systematix and we are currently seeking aService Desk Analystfor an opportunity with a public sector client. The ideal candidate must hold an active Government of Canada Secret (Level II) security clearance. This is a36-month full-time on-site contract in Ottawa, expected to start in November 2026.

About the Responsibilities

• Prepare, configure, and deploy Windows 11 laptops in accordance with Microsoft Managed Desktop (MMD) standards, including Autopilot enrollment and configuration profile implementation.
• Install, configure, and validate laptops, docking stations, monitors, and peripheral devices at user workstations or designated staging locations.
• Perform user data migration activities, including the backup and transfer of user profiles, settings, and data from legacy devices using approved tools and procedures.
• Maintain accurate asset inventory records in ServiceNow, including device assignment, status updates, and lifecycle management information.
• Provide onsite and remote deployment support, including user onboarding, login assistance, issue resolution, and basic technical troubleshooting.
• Decommission legacy devices by performing secure data sanitization, updating asset records, and preparing hardware for disposal or redeployment.
• Validate device compliance with organizational security, patching, encryption, and configuration requirements before and after deployment activities.
• Related activities and deliverables, as required.

About the Qualifications

• University degree, college diploma or recognized certification in information technology from a recognized institution.
• Bilingual in French and English.
• A minimum of 4 years of experience providing IT support services in an enterprise environment.
• A minimum of 3 years of experience supporting laptop refresh, device deployment, or hardware lifecycle initiatives.
• Experience deploying, provisioning, configuring, and supporting Windows 10 and/or Windows 11 laptops in an enterprise environment.
• Experience performing device refresh activities, including user data migration, hardware replacement, workstation setup, and device configuration.
• Experience maintaining IT asset inventory records and lifecycle information, and providing end-user support and troubleshooting for laptops, docking stations, and peripherals during deployment activities.
• Demonstrated experience using Microsoft Intune for device deployment, provisioning, configuration, and management.
• Experience using Microsoft SCCM (Configuration Manager) for operating system deployment, software deployment, or device management.
• Experience using ServiceNow for IT asset management, inventory tracking, and lifecycle management.
• Knowledge of Windows 10/11 device imaging, provisioning, configuration profiles, and endpoint management.
• Knowledge of device compliance, security policies, patch management, and endpoint protection in an enterprise environment.

Candidates must outline in detail how they meet the above requirements.

Pay Disclosure

• Junior:0–5 years of experience – $40-75/hr
• Intermediate:6–9 years of experience – $60-100/hr
• Senior:10+ years of experience – $90-150/hr

Compensation is commensurate with these standards; exceptions may apply based on experience, skills, and market conditions.

AI Disclosure

We may use artificial intelligence (AI) or other automated tools to support parts of our recruitment process. No automated tools make hiring decisions.

At Systematix, our core values—excellence, collaboration, respect, and knowledge as a pursuit—underpin our commitment to fostering an inclusive and equitable environment. We encourage everyone to be their authentic selves, and we are committed to ensuring that our employment decisions are entirely based on job requirements and individual qualifications. We welcome applications from qualified candidates of all backgrounds, including but not limited to race, ethnicity, gender identity or expression, sexual orientation, disability, age, and religious beliefs.