Administrator - Desk Side Services, AMT Asset Management Software
HCL Technologies Limited
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Job summary
HCLTech Canada is seeking deskside technicians for AMT Asset Management Software support in Quebec City. You’ll deliver hands-on desktop support for Windows 10, O365, OneDrive, Exchange 2016, and SharePoint Online, plus mobile device management (AirWatch, Intune) and AV/VC services.
Responsibilities include incident root-cause analysis, basic Level 1/2 support for room booking and digital signage, and collaboration with vendors.
Qualifications
- 10-15+ years of technical experience desktop support or system administrator role or experience as agreed with Company.
- Recent experience with hands-on Desktop Support and System Administration.
- Advanced Hardware and software troubleshooting skills.
- Capable to provide best effort support for non-standard devices.
- Knowledge of and experience troubleshooting/supporting Windows platform 10 (32bit & 64bit), O365, OneDrive, Exchange 2016, and SharePoint Online.
- Knowledge of and experience troubleshooting/supporting mobile devices, IOS, Air Watch, Mobile Device Management (MDM) Console, and Intune.
- Knowledge on ticket management per Company guidelines.
- Knowledge of the concepts and policy controls of Active Directory.
- Knowledge of and experience with printer mapping, LAN/WAN network configuration and troubleshooting, as well as VPN client connectivity.
- Knowledge of ServiceNow and ISO/ITIL processes and documentation standards a plus.
- Ability to communicate technical concepts in layman’s terms.
- Ability to communicate with other support groups and vendors to provide seamless support to customers.
- Ability to provide basic Level 1/Level 2 AV/VC support.
- Ability to provide Level 1/Level 2 Room Booking support.
- Ability to provide Level 1/Level 2 Digital Signage support.
- Ability to differentiate between personal computing device problems versus room technology problems.
- Identify the root cause of reported incidents and perform work around as appropriate (for example, replace cable, move cabling to an alternate i/o port).
Responsibilities
- 10-15+ years of technical experience desktop support or system administrator role or experience as agreed with Company.
- Recent experience with hands-on Desktop Support and System Administration.
- Advanced Hardware and software troubleshooting skills.
- Capable to provide best effort support for non-standard devices.
- Knowledge of and experience troubleshooting/supporting Windows platform 10 (32bit & 64bit), O365, OneDrive, Exchange 2016, and SharePoint Online.
- Knowledge of and experience troubleshooting/supporting mobile devices, IOS, Air Watch, Mobile Device Management (MDM) Console, and Intune.
- Knowledge on ticket management per Company guidelines.
- Knowledge of the concepts and policy controls of Active Directory.
- Knowledge of and experience with printer mapping, LAN/WAN network configuration and troubleshooting, as well as VPN client connectivity.
- Knowledge of ServiceNow and ISO/ITIL processes and documentation standards a plus.
- Ability to communicate technical concepts in layman’s terms.
- Ability to communicate with other support groups and vendors to provide seamless support to customers.
- Ability to provide basic Level 1/Level 2 AV/VC support.
- Ability to provide Level 1/Level 2 Room Booking support.
- Ability to provide Level 1/Level 2 Digital Signage support.
- Ability to differentiate between personal computing device problems versus room technology problems.
- Identify the root cause of reported incidents and perform work around as appropriate (for example, replace cable, move cabling to an alternate i/o port).
Skills
Tools
Job description
Administrator - Desk Side Services, AMT Asset Management Software Administrator - Desk Side Services, AMT Asset Management Software Canada Job Description Administrator - Desk Side Services, AMT Asset Management Software Quebec City, Quebec
Contractor’s deskside technicians’ qualifications will include, but are not limited to, the following:
- 10-15+ years of technical experience desktop support or system administrator role or experience as agreed with Company.
- Recent experience with hands-on Desktop Support and System Administration.
- Advanced Hardware and software troubleshooting skills.
- Capable to provide best effort support for non-standard devices.
- Knowledge of and experience troubleshooting/supporting Windows platform 10 (32bit & 64bit), O365, OneDrive, Exchange 2016, and SharePoint Online.
- Knowledge of and experience troubleshooting/supporting mobile devices, IOS, Air Watch, Mobile Device Management (MDM) Console, and Intune.
- Knowledge on ticket management per Company guidelines.
- Knowledge of the concepts and policy controls of Active Directory.
- Knowledge of and experience with printer mapping, LAN/WAN network configuration and troubleshooting, as well as VPN client connectivity.
- Knowledge of ServiceNow and ISO/ITIL processes and documentation standards a plus.
- Ability to communicate technical concepts in layman’s terms.
- Ability to communicate with other support groups and vendors to provide seamless support to customers.
- Ability to provide basic Level 1/Level 2 AV/VC support.
- Ability to provide Level 1/Level 2 Room Booking support.
- Ability to provide Level 1/Level 2 Digital Signage support.
- Ability to differentiate between personal computing device problems versus room technology problems.
- Identify the root cause of reported incidents and perform work around as appropriate (for example, replace cable, move cabling to an alternate i/o port).
Contractor’s deskside technicians’ qualifications will include, but are not limited to, the following:
- 10-15+ years of technical experience desktop support or system administrator role or experience as agreed with Company.
- Recent experience with hands-on Desktop Support and System Administration.
- Advanced Hardware and software troubleshooting skills.
- Capable to provide best effort support for non-standard devices.
- Knowledge of and experience troubleshooting/supporting Windows platform 10 (32bit & 64bit), O365, OneDrive, Exchange 2016, and SharePoint Online.
- Knowledge of and experience troubleshooting/supporting mobile devices, IOS, Air Watch, Mobile Device Management (MDM) Console, and Intune.
- Knowledge on ticket management per Company guidelines.
- Knowledge of the concepts and policy controls of Active Directory.
- Knowledge of and experience with printer mapping, LAN/WAN network configuration and troubleshooting, as well as VPN client connectivity.
- Knowledge of ServiceNow and ISO/ITIL processes and documentation standards a plus.
- Ability to communicate technical concepts in layman’s terms.
- Ability to communicate with other support groups and vendors to provide seamless support to customers.
- Ability to provide basic Level 1/Level 2 AV/VC support.
- Ability to provide Level 1/Level 2 Room Booking support.
- Ability to provide Level 1/Level 2 Digital Signage support.
- Ability to differentiate between personal computing device problems versus room technology problems.
- Identify the root cause of reported incidents and perform work around as appropriate (for example, replace cable, move cabling to an alternate i/o port).
Desktop Support Skills - Canadian French
Canadian French DSS Skillsets
Job Description : Deskside Support Services: [Windows PC]
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.
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