Service Desk Agent

Government of Saskatchewan; Regina; On-site; CAD 30,000 - 60,000; Part time

Job summary

An established industry player is seeking motivated individuals to join their team as Service Desk Agents. This role offers the chance to provide essential IT support across a vast network, ensuring smooth operations for thousands of end-users. Candidates will utilize their strong communication and technical skills to troubleshoot and resolve issues effectively. With the potential for growth into full-time hours, this position presents an exciting opportunity for those looking to advance their careers in IT support. Join a diverse workplace committed to excellence and innovation in service delivery.

Qualifications

• 2+ years experience in Help Desk/Service Delivery Support.
• Strong knowledge of Windows OS and Microsoft Office applications.

Responsibilities

• Provide front-line IT support for desktop and network-related incidents.
• Perform problem identification and root cause analysis for issues.

Skills

Communication Skills

Technical Skills

Problem-Solving Abilities

Knowledge of Windows OS

Knowledge of Microsoft Office

Understanding of Networking Protocols

Education

2 years related experience

Equivalent combination of education and training

Tools

Microsoft Office

Active Directory

Job description

Service Desk Agent - INF004595

Employment Type: SGEU Term 9 months or more

Location:

Ministry: 013 Saskbuilds and Procurement

Salary Range: $28.369 - $34.521 Hourly

Salary Supplement: included in hourly salary range (in-scope)

Grade: SGEU.07

The Information Technology Division of the Ministry of SaskBuilds and Procurement is currently seeking two part-time motivated individuals with strong communication, technical, and problem-solving abilities, to provide front-line IT support in an enterprise-wide network that encompasses between 11,000 to 13,000 end-user workstations and web site access.

Service Desk Agents are required to perform problem identification and root cause analysis for all desktop, server, and network-related incidents and support all issues that arise on the workstations and peripherals, providing a workable solution in a reasonable timeframe. This position will provide and maintain up-to-date documentation for various software and hardware installation procedures, user guides, and common problem issues with resolution, and is required to provide on-the-spot end-user training when necessary.

The successful candidates will have knowledge of current desktop and network operating systems such as Windows XP, Vista, Windows 7, and 10, as well as current commercial software applications used in a networked environment such as Microsoft Office (XP, 2003, 2007, 2010, 2016 products: Outlook, Word, Excel, PowerPoint, Access). You will also be familiar with personal computer and network hardware components, data communications hardware, software, and networking protocols with emphasis on TCP/IP, Terminal Services Application, and Microsoft Server environments within an Active Directory managed Domain.

Typically, this knowledge would be obtained through two years related experience or an equivalent combination of education, training, and experience in Help Desk/Service Delivery Support to successfully meet the competencies.

This position will begin with a part-time arrangement and present the opportunity to progress to full-time hours in the future.

We are committed to workplace diversity.

Hours of Work: A - SGEU Office 36 - one day off every two weeks