Service Designer (14)

Vantix Systems Inc.; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a skilled service designer to enhance user experiences through innovative design methods. In this role, you will collaborate with cross-functional teams to analyze user needs and deliver impactful solutions. Your expertise in service design research will guide the development of user-centered strategies, ensuring that services evolve to meet emerging demands. This position offers the opportunity to work on diverse projects, from co-design workshops to usability testing, all aimed at transforming service delivery. Join a dynamic team dedicated to creating exceptional service experiences and driving meaningful change.

Qualifications

• 2+ years of experience in service design research and outputs.
• Experience in cross-functional product teams within Agile environments.

Responsibilities

• Integrate human-centred design into digital transformation projects.
• Analyze user experience across various channels and identify improvement opportunities.

Skills

Service Design Research

Agile Methodology

User Experience Analysis

Co-design Workshops

Job description

Services and project deliverables should evolve as the work progresses, in response to emerging user and business needs, as well as design and technical opportunities. However, the following must be delivered (iteratively) over the course of the project:

1. Integration of human-centred design methods into program review and digital transformation projects.
2. Analysis and documentation of project outcomes such as whether there is efficiency in use for staff and easy access to services.
3. Analysis of user and employee experience across channels (mobile, web, social media, phone, face-to-face, print, mail, etc.) and identification of gaps, opportunities, and solutions.
4. Based on user needs, goals, priorities, and opportunities, a plan for and delivery of:
1. user and behavioral field research;
2. co-design workshops;
3. prototype design and testing;
4. concept testing;
5. journey map and service blueprint development;
6. process mapping;
7. service prototyping;
8. user story mapping and creation;
9. usability testing;
10. service performance measurement, analysis, and reporting;
11. strategy and roadmap documents or diagrams.
5. A depiction of the overall end-to-end service journey and specific needs, opportunities, solutions, and metrics.
6. A plan for the integration of specific design and development work into the overall service experience and measurement of results.
7. Co-design and development with program teams (executives and front-line staff) of new processes and policies to effect change management.
8. A plan for the integration of new solutions into current service operations by examining areas such as the impacts of the migration of service delivery, policy innovation, change management, and organizational design and culture.

Minimum Qualifications:

• Experience with service design research and outputs. (2+ years)
• Experience working within a cross-functional product team in an Agile environment. (2+ years)