Service Designer

Radiant Systems Solutions, Inc; Alberta; Remote; CAD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a Service Designer to enhance user experiences through human-centered design methods. In this role, you will work remotely, focusing on integrating design strategies into digital transformation projects. Your expertise in service design research, usability testing, and change management will be crucial in delivering effective solutions. Collaborate with cross-functional teams to analyze user experiences and develop actionable strategies that drive service innovation. This is an exciting opportunity to make a significant impact in a forward-thinking environment.

Qualifications

• 2+ years of experience in service design research and outputs.
• Experience working in cross-functional teams in an Agile environment.

Responsibilities

• Integrate human-centered design methods into digital transformation projects.
• Analyze user and employee experiences across various channels.

Skills

Service Design Research

Agile Methodologies

Qualitative Field Research

Usability Testing

Change Management

Job description

Location : Edmonton, AB (The Service Designer will primarily work remotely)

Description :

Services and project deliverables should evolve as the work progresses, responding to emerging user and business needs, as well as design and technical opportunities. The following must be delivered (iteratively) over the course of the project :

• Integration of human-centred design methods into program review and digital transformation projects.
• Analysis and documentation of project outcomes, such as efficiency in staff use and ease of access to services for citizens.
• Analysis of user and employee experience across channels (mobile, web, social media, phone, face-to-face, print, mail, etc.), identifying gaps, opportunities, and solutions.
• Based on user needs, goals, priorities, and opportunities, a plan for and delivery of :

o user and behavioral field research;

o prototype design and testing;

o journey map and service blueprint development;

o process mapping;

o user story mapping and creation;

o usability testing;

o service performance measurement, analysis, and reporting; and

o strategy and roadmap documents or diagrams.

• A depiction of the overall end-to-end service journey, including specific needs, opportunities, solutions, and metrics.
• A plan for integrating specific design and development work into the overall service experience and measuring results.
• Co-design and development with program teams (executives and front-line staff) of new processes and policies to effect change management.
• A plan for integrating new solutions into current service operations, examining impacts such as service delivery migration, policy innovation, change management, and organizational culture.

Shall determine necessary changes to Services and Materials.

Determine changes through the Artifacts.

QUALIFICATIONS : Must Have

Work Experience

Duration - Experience with service design research and outputs.

2 years

Duration - Experience working within a cross-functional product team in an Agile environment.

2 years

Nice to Have

Work Experience

Duration - Experience planning, conducting, analyzing, and reporting on qualitative field research, including creating representations.

2 years

Duration - Experience planning, conducting, analyzing, and reporting on co-design workshops with service users.

3 years

Duration - Experience planning, observing, analyzing, and reporting on usability testing of systems.

1 year

Duration - Experience as a Service Designer in a cross-functional team delivering digital services, including concept testing and prototyping.

2 years

Duration - Experience with organizational change management related to service transformation.

2 years

Duration - Experience working on projects comparable in size and complexity to service innovation or digital transformation projects.