Service Designer

Pride Global; Edmonton; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading consulting firm is seeking experienced Service Designers to join their team for transformative digital projects. This role primarily operates remotely in Canada, with occasional meetings in Edmonton. Ideal candidates will have over 2 years of experience in service design and a strong background in agile methodologies. This contract position offers flexible hours aligned with project demands.

Qualifications

• 2+ years of experience in service design research and outputs.
• 2+ years working within cross-functional, Agile product teams.
• Experience with public sector or government digital transformation projects.

Responsibilities

• Apply human-centred design and agile methodologies to digital transformation projects.
• Conduct user and behavioral field research, usability testing.
• Collaborate closely with product owners and front-line staff.

Skills

User research

Prototyping

Journey mapping

Stakeholder engagement

Co-design

Agile methodologies

Change management

Job description

Overview

Global Senior Talent Acquisiton @ Pride Global

Are you a skilled Service Designer passionate about human-centred design and digital transformation?

We’re hiring multiple Service Designers to join innovative, cross-functional teams working on transformative digital projects that improve public services.

Location: Primarily Remote (Canada-based) with occasional meetings in Edmonton, AB

Contract: Up to 24 months, full-time, flexible hours based on project needs

Schedule: Flexible, aligned with project demands

What You’ll Do

• Apply human-centred design and agile methodologies to program reviews and digital transformation projects
• Conduct user and behavioral field research, co-design workshops, and usability testing
• Create service journey maps, blueprints, prototypes, and user stories
• Analyze service performance and report findings with actionable insights
• Collaborate closely with product owners, executives, and front-line staff to co-develop new processes and policies
• Support change management initiatives to integrate new solutions into existing operations
• Participate in sprint planning, backlog refinement, and cross-functional team activities
• Deliver iterative project outcomes that enhance efficiency, accessibility, and user satisfaction

Qualifications

• 2+ years of experience in service design research and outputs
• 2+ years working within cross-functional, Agile product teams
• Strong skills in user research, co-design, prototyping, and journey mapping
• Experience in change management and organizational design
• Ability to work independently and collaboratively in remote and hybrid settings
• Strong communication and stakeholder engagement skills
• Experience with public sector or government digital transformation projects
• Familiarity with human-centred design tools and modern data practices
• Experience conducting field research and user interviews in diverse environments

Employment Details

• Seniority level: Mid-Senior level
• Employment type: Contract
• Job function: Design, Art/Creative, and Information Technology
• Industries: Human Resources Services