Service Department Advisor

Serpa Automotive Group; Toronto; On-site; CAD 50,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Supportive management

Healthy work/life balance

Job summary

Serpa Automotive Group in Toronto is seeking an Experienced Service Advisor to be the primary contact for customers. The ideal candidate will greet customers, advise them on repairs, and manage the service experience from start to finish.

With 2+ years of experience and solid knowledge of vehicle maintenance, you will play a key role in ensuring customer satisfaction. Join a family-owned business that values respect, support, and work-life balance.

Qualifications

• 2+ years of service advisor experience across various vehicle makes and models.
• Solid working knowledge of vehicle repairs and maintenance.
• Valid driver's licence.

Responsibilities

• Greet customers and handle inquiries professionally.
• Advise on vehicle repairs and maintenance.
• Coordinate customer mobility and loaner arrangements.
• Manage special-order parts and follow up with customers.
• Notify customers of parts arrival and book installations.
• Assist with vehicle pickup and process payments.

Skills

Customer-first attitude

Strong communication skills

Knowledge of vehicle repairs and maintenance

Tools

CDK Service platforms

Job description

Experienced Service Advisor

Full-Time – Serpa Chrysler Dodge Jeep RAM SRT

Serpa Chrysler is a family-owned and operated dealership built on a foundation of trust, integrity, and genuine respect for our customers and our team. We're looking for an experienced Service Advisor who takes pride in their work and wants to grow with a dealership that truly values its people.

Why Join Us

• Competitive compensation with an excellent pay plan.
• Comprehensive benefits package.
• Family-owned culture with respectful, supportive management.
• Healthy work/life balance.

The Role

As a Service Advisor, you'll be the primary point of contact between our customers and the service team — managing the full service experience from greeting to vehicle delivery.

• Greet customers on arrival and handle inquiries with professionalism and care.
• Advise on recommended and required vehicle repairs and maintenance.
• Coordinate customer mobility and loaner arrangements.
• Manage special-order parts files and proactively follow up with customers.
• Notify customers when parts arrive and book installation appointments.
• Assist at vehicle pickup and process payments.

What We're Looking For

• 2+ years of service advisor experience across various vehicle makes and models.
• Solid working knowledge of vehicle repairs and maintenance.
• Valid driver's licence.
• Strong communication skills and a customer-first attitude.

Nice to have

• Experience with CDK Service platforms (an asset, not a requirement).

How to Apply

We respect your privacy. All applications are handled in strict confidence. A full job description is available upon request. Send your résumé to: [e-mail]

We thank all applicants for their interest. Only those selected for an interview will be contacted.