Service Advisor - Courtesy Chrysler Dodge Jeep Ram

Kelleher Ford; Calgary; On-site; CAD 36,000 - 44,000; Full time

Benefits offered by this job

Competitive Compensation and Benefits Package

Employee Vehicle Purchase & Service Plans

Employee and Family Assistance Programs

Career development opportunities

Company-wide appreciation events

Job summary

Kelleher Ford is looking for a dedicated Service Advisor in Calgary, AB, to estimate repair costs and assist customers with inquiries. The ideal candidate will have dealership experience and strong communication skills to thrive in a fast-paced environment.

Benefits include competitive compensation, employee programs, and professional development opportunities. Join us to make a difference in customer service and grow your career with us.

Qualifications

• Minimum of 2-year dealership experience in a Service Advisor role.
• Proven ability to provide an exceptional customer experience.
• Must be able to remain calm when situations are challenging.

Responsibilities

• Estimating the cost and time for repairs.
• Welcoming customers and discussing their needs.
• Preparing repair orders and maintaining automotive records.

Skills

Customer experience

Automotive knowledge

Communication skills

Organization skills

Ability to work with technology

Tools

CDK

Job description

Service Advisor - Courtesy Chrysler Dodge Jeep Ram

Full Time Calgary, AB, CA

Salary: $40,000 + Monthly Bonus

Responsibilities

• Estimating the cost and time needed for a wide range of repairs.
• Welcoming customers and discussing their needs.
• Answering customer inquiries, either in person or on the phone.
• Develop repair estimates by considering the cost of materials, supplies, and labor.
• Prepare repair orders by detailing the vehicle’s problems or symptoms.
• Connecting customers to the right auto technician.
• Test‑driving vehicles to confirm the customers’ vehicle is repaired as needed.
• Maintaining automotive records by keeping track of problems and corrective actions.

Qualifications

• Minimum of 2‑year dealership experience in a Service Advisor role.
• CDK experience is an asset.
• Automotive knowledge.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Ability to thrive in a fast‑paced environment with many priorities.
• Demonstrated communication and interpersonal skills.
• Must be able to remain calm when customers and/or situations are not.
• Organization and follow‑up skills.
• Experience and desire to work with technology.

Perks and Benefits

• Competitive Compensation and Benefits Package.
• Employee Vehicle Purchase & Service Plans.
• Employee and Family Assistance Programs.
• Company‑wide appreciation events and contests throughout the calendar year.
• Professional development and the opportunity to grow your career.

We are an equal‑opportunity employer dedicated to diversity, fairness, and inclusion.