Senior Service Advisor

Serpa Automotive Group; Aurora; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Employee perks

Career growth opportunities

Job summary

Serpa Automotive Group is seeking a knowledgeable Senior Service Advisor for their Automotive & Powersports Division in Aurora, Canada. In this role, you will be the key link between customers and the service department, ensuring compliance with OEM standards.

Applicants should have a minimum of 3 years of automotive service advising experience along with strong technical knowledge. The position offers competitive compensation, benefits, and opportunities for career growth within an expanding dealer group.

Qualifications

• Minimum 3+ years of automotive service advising experience.
• Proven ability to deliver outstanding customer service.
• Professional, team-oriented attitude with leadership qualities.

Responsibilities

• Greet clients and clearly explain recommended maintenance and repairs.
• Prepare accurate repair orders, estimates, and work schedules.
• Communicate effectively between customers, technicians, and the service team.

Skills

Customer service

Communication

Organizational skills

Technical understanding of automotive and powersports service

Tools

PBS dealership management software

Job description

Senior Service Advisor – Automotive & Powersports

The Serpa Automotive Group – Automotive & Powersports Division. Serpa Motor Sports Powersports & Marine. Aurora.

We are looking for a knowledgeable and customer-focused Senior Service Advisor to join our team. Representing top OEM brands including Yamaha and Suzuki, as well as our full line of automotive services, you will be the key link between our customers and our service department.

Responsibilities

• Greet clients and clearly explain recommended maintenance and repairs.
• Prepare accurate repair orders, estimates, and work schedules.
• Communicate effectively between customers, technicians, and the service team.
• Ensure all work is completed to OEM standards (Yamaha, Suzuki, and leading automotive brands).
• Handle warranty claims and ensure compliance with OEM guidelines.
• Build lasting customer relationships and contribute to department growth.

Qualifications

• Minimum 3+ years of automotive service advising experience (powersports experience a strong asset).
• Familiarity with PBS dealership management software.
• Excellent communication and organizational skills.
• Strong technical understanding of both automotive and powersports service.
• Proven ability to deliver outstanding customer service and build trust.
• Professional, team-oriented attitude with leadership qualities.

What We Offer

• Competitive compensation with bonus opportunities.
• Benefits package and employee perks.
• Opportunity to work with a diverse mix of automotive and powersports brands.
• Career growth within a respected and expanding dealer group.

If you are passionate about customer service, thrive in a fast-paced environment, and have a strong background in automotive service, we’d love to have you on our team!

Apply now by sending your resume to [e-mail].