Service Delivery Manager

Tata Consultancy Services; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading IT services company in Toronto is looking for a Mid-Senior Level Support Lead to provide production support services and lead investigations on application issues. The ideal candidate will have proficiency in .NET and MSSQL, along with experience in incident management and strong communication skills. This role requires collaboration with project managers and stakeholders to ensure effective solutions. The position is full-time and offers opportunities for professional growth.

Qualifications

• Experience following ITIL practices and as a Support Lead.
• Strong experience in supporting IT applications.

Responsibilities

• Provides production support services on application issues.
• Leads investigation and analysis of application technical impact.
• Prepares technical specifications for projects.

Skills

.NET

MSSQL

Linux

Incident Management

Communication

Tools

Dynatrace

Elk

PagerDuty

Job description

Direct message the job poster from Tata Consultancy Services

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

About TCS:

TCS is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive-powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS employs over 612,000 of the world’s best-trained consultants in 55 countries. The company generated consolidated revenues of US $29 billion in the fiscal year ended March 31, 2024, and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

Role Description:

•Provides production support services on application issues and queries while researching and analyzing business and system needs, exploring alternative options to recommend technology solutions.

• Provides on-call afterhours support on rotational basis of application, database.

• Flex shift work may be required (day/ afternoon) to help cover workload or change activities and help balance overtime.

• Lead the investigation and analysis of application technical and functional impact, including root cause analysis leading to operational failures.

• Resiliency, patching and software compliance to ensure our production environment meets its standards.

• Leads detailed design phases for small to large projects/ programs identifying, tracking and resolving technical issues.

• Prepares high level and detailed technical specifications for small to medium projects in accordance with PLC, security and architecture documentation objectives.

• Work together with Project Manager, determines best mix of development, interfacing applications, third party vendor solutions to meet business requirements and project objectives.

• Provides input and co-ordinates with DBA in creating new and modifying existing database structures using different types of databases and recommending appropriate DB based on required functionality.

• Effectively communicates and builds rapport with team members, stakeholders and interface groups using a variety of techniques and collaboration from initiation to close.

Required Skill Set:

• Proficient with support applications built on windows stack particularly .net

• Proficient with MSSQL DB as an analyst not necessarily DBA

• Experience using Linux servers, comfortable with basic commands

• Good years’ experience performing production support? Experience following ITIL practices and experience as a Support Lead

• Experience performing Incident Management, deploying changes and communication associated

• Experience using Dynatrace, Elk and PagerDuty

• Strong Communication skills with the ability to communicate with technical and non-technical stakeholders

• Strong experience in supporting IT applications

Desired Skill Set:

• Previous experience in Retail banking

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Tata Consultancy Services by 2x

Get notified about new Service Project Manager jobs in Toronto, Ontario, Canada.

Workday Service Delivery Manager - Human Capital, Operate (Future Opportunity)

Senior Project Manager, Journey Office (Fixed Term - Contract)

Lead Technology Delivery - Tech PM - Salesforce Project - (Hybrid - Toronto)

Technical Project Manager (Autonomy / Robotics)

Sr. Technical Project Manager (Cloud/Data Migration/EDW/ETL) - Remote

Lead Technology Delivery - Tech PM - Salesforce Project - (Hybrid - Calgary)

Project Technical Manager Product Acceptance and Tools

SENIOR PROJECT MANAGER TRANSPORTATION SERVICES

Senior Product Manager, HR Service Delivery

Bilingual (EN/FR) Service Delivery Manager

Sr. Manager - Delivery Leads and Solution Architects - Microsoft Dynamics

Sr. Manager - Delivery Leads and Solution Architects - Microsoft Dynamics

Facilities Planner - Facilities Planning & Development

Facilities Manager - Critical environments

Identity Access Management Consultant 0304-0512

CAA ICON - Director - Owner's Representative

Identity Access Management Consultant 0231-2714

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.