Bilingual (EN/FR) Service Delivery Manager

GardaWorld; Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Bilingual Service Delivery Manager to lead operations and drive strategic initiatives. In this pivotal role, you will enhance operational efficiency and foster a culture of innovation while managing a high-performing team. Your leadership will be crucial in resolving challenges and optimizing processes, ensuring seamless day-to-day functions. If you are passionate about inspiring teams and making a significant impact in a dynamic environment, this opportunity is perfect for you. Join a global leader in the security industry and help build something incredible together!

Qualifications

• 1-3 years of direct management experience required.
• Strong leadership skills with a track record of building teams.

Responsibilities

• Manage daily operations to meet productivity and quality standards.
• Develop and implement processes to enhance efficiency.

Skills

Leadership Skills

Analytical Skills

Problem-Solving

Communication Skills

Interpersonal Skills

Fluency in English

Fluency in French

Education

Post-secondary education

Job description

Bilingual (EN/FR) Service Delivery Manager

Business Unit: Aviation Services

Career Area: Operations and Administration

Location: Toronto, Ontario, CA

Are you ready to lead, innovate, and elevate? Do you thrive in tackling challenges head-on, and have a knack for inspiring teams? If so, GardaWorld is on the hunt for a savvy Service Delivery Manager to steer our ship towards new horizons.

As a Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions. From optimizing processes to fostering a culture of innovation, you'll play a pivotal role in our continued success.

Job Responsibilities:

1. Conduct and manage daily operations to meet productivity targets and quality standards.
2. Develop and implement streamlined processes to enhance efficiency.
3. Collaborate with cross-functional teams to synchronize efforts and optimize resource allocation.
4. Monitor performance metrics, analyze data, and implement improvements to enhance operational effectiveness.
5. Foster a culture of teamwork, accountability, and continuous improvement among team members.
6. Resolve operational challenges swiftly and effectively, ensuring minimal disruption to workflow.

Qualifications:

1. Conversationally fluent in both French and English is required.
2. Post-secondary education or equivalent work experience.
3. A minimum of 1-3 years of direct management experience.
4. Strong leadership skills with a track record of building high-performing teams.
5. Exceptional analytical and problem-solving abilities.
6. Excellent communication and interpersonal skills.
7. A strategic mindset with the ability to drive results in a dynamic environment.

Employment Type: Permanent

If you're ready to roll up your sleeves and dive into an exciting opportunity, we want to hear from you! Apply now and let's build something incredible together!

Accommodations are available upon request to support your participation during all stages of the recruitment process.

GardaWorld: Make the world a safer place

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.

We thank all candidates for their interest; however, we will communicate only with the selected candidates.