Service Delivery Manager

GardaWorld; Mississauga; On-site; CAD 70,000 - 77,000; Full time

Benefits offered by this job

Salary 70k-77k CAD/yr

Health benefits

Paid training

Leadership development

Job summary

GardaWorld is seeking a Service Delivery Manager to support airport security operations at Toronto Pearson (YYZ) in Mississauga, Ontario. You will lead daily airport activities, drive performance, and coach frontline teams to deliver superior customer service in a high-paced environment.

English is required, French is an asset. The role offers a competitive salary, full benefits, and leadership development opportunities within a global organization.

Qualifications

• Post-secondary education or equivalent professional experience.

Responsibilities

• Lead daily airport operations to ensure efficiency, safety, and service excellence.
• Drive operational performance and achieve productivity and quality targets.
• Support and coach frontline teams in a fast-paced airport environment.
• Improve workflows and operational processes to enhance customer experience.
• Collaborate with airport stakeholders and internal teams.
• Monitor operational KPIs and support continuous improvement initiatives.
• Resolve operational issues quickly to maintain seamless operations.
• Ensure compliance with operational and aviation security procedures.

Skills

Leadership

Operations management

Communication

Problem-solving

Team coaching

Education

Post-secondary education or equivalent professional experience

Job description

Business Unit: Aviation Services

Career Area: Operations and Administration

Location:
Mississauga, Ontario, CA

The Airport Needs You | Service Delivery Manager | Toronto Pearson International Airport (YYZ)

Airports run on leadership, operational excellence, and exceptional customer service. At GardaWorld, we are looking for a driven and people-focused Service Delivery Manager to support airport security operations at YYZ in Mississauga.

If you thrive in fast-paced environments, enjoy leading teams, and want to build a long-term career in aviation operations, this opportunity is for you.

What Your Days Will Look Like

• Lead daily airport operations to ensure efficiency, safety, and service excellence
• Drive operational performance and achieve productivity and quality targets
• Support and coach frontline teams in a fast-paced airport environment
• Improve workflows and operational processes to enhance customer experience
• Collaborate with airport stakeholders and internal teams
• Monitor operational KPIs and support continuous improvement initiatives
• Resolve operational issues quickly to maintain seamless operations
• Ensure compliance with operational and aviation security procedures

What We're Looking For

• Post-secondary education or equivalent professional experience
• 1 to 3 years of leadership or operations management experience
• Strong leadership, communication, and problem-solving skills
• Experience working in fast-paced operational environments
• English is required; French is considered a strong asset

What GardaWorld Brings to You as a Service Delivery Manager

• Salary between $70,000 - $77,000 annually
• Full health and benefits package
• Paid training and leadership development opportunities
• Career growth within a global organization
• Exposure to airport operations, aviation, and customer service leadership
• Inclusive and collaborative work environment

No artificial intelligence (AI) tools are used in the screening, assessment, or selection of candidates for this position.

Vacancy Status: This posting is for a current position within the organization.

GardaWorld: Make the world a safer place

GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.

Job Segment: Service Manager, Manager, Customer Service, Management