Service Delivery Manager

GardaWorld; Kitchener; On-site; CAD 63,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Leadership development

Career growth

Exposure to airport operations

Job summary

GardaWorld in Kitchener, Ontario, is seeking a Service Delivery Manager to oversee daily airport operations at Region of Waterloo International Airport (YKF). The role focuses on leading teams, driving safety, service excellence, and operational performance within a fast-paced aviation environment.

The successful candidate will have 1–3 years of leadership or operations experience, strong communication, and problem-solving skills, and a commitment to maintaining high service standards.

Qualifications

• Post-secondary education or equivalent professional experience.
• 1 to 3 years of leadership or operations management experience.
• Strong leadership, communication, and problem-solving skills.
• Experience working in fast-paced operational environments.
• No AI tools are used in the screening, assessment, or selection of candidates.

Responsibilities

• Lead daily airport operations to ensure efficiency, safety, and service excellence.
• Drive operational performance and achieve productivity and quality targets.
• Support and coach frontline teams in a fast-paced airport environment.
• Improve workflows and operational processes to enhance customer experience.
• Collaborate with airport stakeholders and internal teams.
• Monitor operational KPIs and support continuous improvement initiatives.
• Resolve operational issues quickly to maintain seamless operations.
• Ensure compliance with operational and aviation security procedures.

Skills

Leadership

Communication

Problem-solving

Operations management

Education

Post-secondary education or equivalent

Job description

Service Delivery Manager

Business Unit: Aviation Services

Career Area: Operations and Administration

Location: Kitchener, Ontario, CA

About GardaWorld

The Airport Needs You | Service Delivery Manager | Region of Waterloo International Airport - YKF in Kitchener, Ontario.

Airports run on leadership, operational excellence, and exceptional customer service. At GardaWorld, we are looking for a driven and people-focused Service Delivery Manager to support airport security operations atRegion of Waterloo International Airport Airport - YKF in Kitchener, Ontario.

If you thrive in fast-paced environments, enjoy leading teams, and want to build a long-term career in aviation operations, this opportunity is for you.

What GardaWorld Brings to You as a Service Delivery Manager

Salary between $63,000 - $70,000 annually

Full health and benefits package

Paid training and leadership development opportunities

Career growth within a global organization

Exposure to airport operations, aviation, and customer service leadership

Inclusive and collaborative work environment

What Your Days Will Look Like

Lead daily airport operations to ensure efficiency, safety, and service excellence

Drive operational performance and achieve productivity and quality targets

Support and coach frontline teams in a fast-paced airport environment

Improve workflows and operational processes to enhance customer experience

Collaborate with airport stakeholders and internal teams

Monitor operational KPIs and support continuous improvement initiatives

Resolve operational issues quickly to maintain seamless operations

Ensure compliance with operational and aviation security procedures

What We're Looking For

Post-secondary education or equivalent professional experience

1 to 3 years of leadership or operations management experience

Strong leadership, communication, and problem-solving skills

Experience working in fast-paced operational environments

No artificial intelligence (AI) tools are used in the screening, assessment, or selection of candidates for this position.

Vacancy Status: This posting is for a position that is currently vacant within the organization.

GardaWorld: Make the world a safer place

GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.

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