Service Delivery Manager

WBM Technologies; Alberta; On-site; CAD 70,000 - 100,000; Full time

Job summary

WBM Technologies is seeking a passionate Service Delivery Manager to lead a team of technical professionals and support a portfolio of clients. This role is crucial for delivering exceptional customer service and achieving the goal of becoming the top Managed Service Provider in Western Canada. The ideal candidate will have a strong background in IT, excellent communication skills, and a commitment to team success.

Qualifications

• 2+ years’ experience in a similar role.
• Proven history of excellence in service coordination, scheduling, and dispatch.
• Desire to help build and be part of a close-knit team.

Responsibilities

• Ensure delivery of a consistent, best-in-class customer experience.
• Build and maintain strong customer relationships.
• Provide effective leadership for the technical team.

Skills

Knowledge of the IT Industry

Superior Customer Service

Communication

Organized

Problem-Solving Skills

Tools

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Microsoft Word

PowerBI

Job description

WBM is constantly looking for unique candidates who are passionate about technology and motivated to be part of an amazing team. Our team members are accountable to themselves, their team, and the clients who believe in them.

In this role, your work will contribute to our overall goal of becoming the #1 Managed Service Provider in Western Canada. Your primary role will be as a Service Delivery Manager, supporting a portfolio of assigned clients and leading a team of technical professionals.

As a Service Delivery Manager, you are key in ensuring the delivery of a consistent, best-in-class customer experience through building and maintaining strong customer relationships and providing effective leadership for your team.

Key Objectives

• Knowledge of the IT Industry
• Superior Customer Service and Communication
• Organized
• Ability to manage changing priorities
• Ability to direct people
• Ability to switch tasks and help where needed
• Desire to help others succeed
• Creativity and Problem-Solving Skills
• SLA Reporting Experience

Key Experience

• Proven history of excellence in service coordination, scheduling, and dispatch
• Desire to help build and be part of a close-knit team
• 2+ years’ experience in a similar role
• Strong organizational skills
• Proficiency with Microsoft Excel, Outlook, PowerPoint, Word, and PowerBI