Service Coordinator -Saskatoon

CLAAS; Saskatoon; On-site; CAD 60,000 - 75,000; Full time

Job summary

A leading company in agricultural machinery service seeks a Service Coordinator to manage both technical duties and shop coordination. The role demands expertise in diagnostics and repairs, with a focus on maintaining safety and efficiency within the team. Ideal candidates will have a Journeyman Diploma and extensive industry experience, alongside strong communication and customer service skills.

Qualifications

• 5+ years of industry experience preferred.
• Valid driver's license with a safe driving history.
• Working knowledge of agricultural equipment required.

Responsibilities

• Perform repairs and maintenance to agricultural machinery.
• Lead technician responsible for shop safety and coordination.
• Inspect service work and maintain workflow organization.

Skills

Troubleshooting methods

Communication skills

Customer service skills

Education

Journeyman Diploma

Job description

Company:Canada West Harvest Centre Inc.
Location:Saskatoon
Start Date:03/03/2025
Professional Level:Professionals
Key Area:After Sales

MUST BE ELIGIBLE TO WORK IN CANADA

Canada West Harvest Centre is part of a family-owned company that has people throughout Saskatchewan. Be part of a team that ensures the successful service and sales of the CLAAS product range. Together, with our sales partners, we strive to empower farmers to be the best in their fields.

Do you have what it takes to work with today’s most advanced agricultural machinery? If you are ready to make the move for a brighter future, apply and become part of our success story!

Your role on our team:

The Service Coordinator is a split role that includes service technician duties and shop activity coordination.

Under guidance of the Service Manager, the Service Coordinator will be the lead technician for the location, ensuring the safe & efficient operation of shop facilities and work being conducted by the Service Team.

This position will safely and efficiently perform repairs & maintenance to agricultural machinery that meets or exceeds customer and CLAAS standards. The scope of work includes, but is not limited to, equipment failure diagnostics of engines, electrical systems, hydraulics, transmissions, power train, brakes, steering, electronics, computer applications, HVAC and removal/repair/replacement of failed components.

• Troubleshoots and repairs customer machinery either in the shop or customer location
• Troubleshoots machine systems and research’s problems
• Regularly inspects the service department and ensures any potential safety hazards are identified and mitigated. Ensures all service staff follow all required safety regulations and that all training is kept up to date.
• Machinery Set-Up and Adjustments
• Uses laptop to enter own labor, fill out service reports, and completes warranty reports
• Uses service manuals and parts books to look up specs and parts for repairs
• Organization of shop workflow, tools, and service vehicles
• Works with Service Team to maintain a high level of cleanliness as it relates to the shop work area and service vehicles
• Motivates Service Team to perform work safely and efficiently while delivering quality results
• Assists Service Manager with:
• Creation of work schedules and field technician assignments
• Quoting repairs for internal machines and for customer units
• Monitoring and invoicing work orders in a timely manner
• Quality Assurance inspections of completed technician work when required
• Service Manager designate as required
  

Your profile:

• Journeyman Diploma
• 5+ years industry experience, preferred
• Valid driver’s license required with verifiable safe driving history
• Working knowledge of agricultural equipment, required
• Prior experience in troubleshooting methods
• Excellent oral and written communication skills
• Excellent customer service skills
• Farm background desirable
• Ability to travel within region and to be able to work with limited supervision

We look forward to your application.

Your contact from our Canada West Harvest Centre Recruiting Team

Michelle Schefcik

Canada West Harvest Centre Inc.

[e-mail]

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