Service Coordinator - Saskatoon

Manitoulin Transport; Saskatoon; On-site; CAD 50,000 - 70,000; Full time

Job summary

Manitoulin Transport seeks a service operations manager to oversee workflow and manage service documentation. This role requires at least 5 years of experience and knowledge of AS400, focusing on cost reduction and customer satisfaction. Attractive pay, benefits, and growth opportunities are offered.

Benefits

Competitive Wages

Comprehensive Benefits Program

Profit Sharing Opportunities

Opportunities for growth and advancement

Qualifications

• Minimum 5 years in service operations essential.
• Proficiency in AS400 necessary for the role.
• Strong organizational, communication, and problem-solving skills required.

Responsibilities

• Manage and document service operations workflows effectively.
• Coordinate with parts department to ensure necessary parts are available.
• Close completed work orders and maintain accurate records.

Skills

Organizational skills

Communication skills

Decision making skills

Technical skills

Mechanical skills

Problem solving skills

Cost analysis focus

Customer satisfaction focus

Tools

AS400

Job description

Company Description

For 65 years, Manitoulin Transport has been providing comprehensive transportation and logistics solutions for clients across North America. Our success lies in our innovation and safety, and our dedication to reliable, on-time delivery. So, if you know where you’re headed, we have the training and career development to help you get there .

Job Description

• We have two positions available. wage based on experience and shift premiums will be applied
• 1 on our Afternoon shift 4 x 10s Mon - Thur 14:30- 01:00
• 1 on our weekend dayshift 3 x 12 Fri - sun 06:00 - 18:30
• Essential Duties & responsibilities include
• Document repairs provided from multiple sources ( EDVIR , walk ups/triage, email , technician findings , operations, maintenance software) and prioritize work accordingly
• Maintain the local "facility Planner" spreadsheet outlining daily workflow
• Prepare workorders in enrich and assign tasks as needed to technicians after repairs have been approved by the shop Supervisor and/or Service Manager
• Ensure all tasks are completed in enrich with proper comments for each job line
• Ensure warranty claims are opened for all warrantable parts and/or repairs
• Work with parts Dept to ensure parts are in stock and/or ordered prior to equipment arriving for pm service and or repairs
• Assist parts Dept in sourcing parts
• Ensure parts cores are returned for proper credit
• Close completed work orders after review
• works with Outsourced Maintenance Coordinators to schedule equipment and ensures equipment gets to the required shop
• Driver & Customer Relations
  
  

Qualifications

• To preform this job successfully. the individual must be able to preform each essential duty satisfactorily . The requirements below are representative of the knowledge , skill, and/or ability required
• Minimum 5 years in the service Operations
• knowledge of the AS400
• Good organizational skills
• Good communication and decision making skills
• Technical , mechanical and problem solving skills
• Focused on cost analysis and cost reduction
• focused on customer and driver satisfaction
  
  

Additional Information

What do we offer?

• Competitive Wages
• Comprehensive Benefits Program
• Profit Sharing Opportunities
• Opportunities for growth and advancement