Service Coordinator

Socket.dev; Ottawa; On-site; CAD 32,000 - 44,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life Insurance

Enhanced Vacation Time based on years

5 Paid Sick Days

Tuition Reimbursement

RRSP Matching

Tool and Boot Allowance

Career development and advancement

Employee Assistance Program

Job summary

Sunbelt Rentals is seeking a Service Coordinator to manage the servicing of company and customer equipment, ensuring timely dispatch of field service mechanics and rental equipment. You will coordinate parts, schedules, and service calls to meet customer needs.

The role requires a high school diploma, a valid driver’s license, and experience in parts inventory management. Candidates must be adaptable and able to work indoors/outdoors as needed.

Qualifications

• High School Diploma preferred
• Valid driver’s license required
• Strong experience with parts inventory management
• Knowledge of purchasing process and optimizing order sizes
• Basic computer skills
• Supervisory experience
• Personal and professional integrity
• Flexible approach to problem solving

Responsibilities

• Coordinate dispatch of field service mechanics for preventive maintenance and for rental equipment to customers
• Direct parts supply to shop mechanics, branches, and customers
• Direct Parts Department operations to maintain inventories and minimize costs
• Prepare work schedules and handle service calls to meet customer needs
• Order parts to maintain adequate supplies
• Work with equipment vendors on maintenance requirements and capabilities
• Handle customer complaints regarding equipment condition or operation
• Perform other duties as assigned by management

Skills

Inventory management

Purchasing process

Basic computer skills

Supervisory

Integrity

Flexible problem solving

Valid driver’s license

Education

High School Diploma

Job description

Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

Job Description Summary

Service Coordinator

Are you seeking an entrepreneurial, empowering workplace that allows you to:

• Develop a career track
• Leverage your current skills while developing new skills
• Work with an incredible team of people

Sunbelt Rentals - the fastest growing rental business in North America - is seeking a Service Coordinator. As a Service Coordinator, you will coordinate the servicing of company and customer equipment in a timely and effective manner.

DUTIES & RESPONSIBILITIES

• Coordinate and ensure the timely and accurate dispatch of field service mechanics for preventive maintenance
• Coordinate and ensure the timely and accurate dispatch of rental equipment and tools to customers
• Directs the supply of parts to shop mechanics, other branches and customers.
• Directs the operations of the Parts Department in order to maintain appropriate inventories and minimize costs
• Prepares work schedules and handles service calls to meet customer needs and assure that equipment is available as required.
• Orders parts in order to maintain adequate supplies.
• Works with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory.
• Handles customer complaints regarding equipment condition or operation.
• Perform other duties assigned as assigned by the manager.

QUALIFICATIONS

• High School Diploma, preferred
• Valid driver's license
• Strong experience with parts inventory management
• Knowledge of purchasing process including optimum order sizing for reduced cost.
• Basic computer skills
• Supervisory skills
• Personal and professional integrity
• Flexible of approach to problem solving

The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected class.

Base Pay Range

23.35 - 32.09

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.

Benefits

• Health, Dental, Vision, Life Insurance
• Enhanced Vacation Time based on Years of Service & 5 Paid Sick Days
• Leading wages
• Tuition Reimbursement
• RRSP Matching
• Tool and Boot Allowance
• Career development and advancement
• Employee Assistance Program

Sunbelt Rentals supports service members. Veterans encouraged to apply.

If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.

Position is for an existing vacancy