Service Coordinator

Sunbelt Rentals; Ottawa; On-site; CAD 32,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

Enhanced vacation time

Tuition reimbursement

RRSP matching

Tool and boot allowance

Career development

Employee Assistance Program

Job summary

Sunbelt Rentals is seeking a Service Coordinator in Ottawa, Ontario. The role focuses on coordinating field service dispatch for maintenance and timely delivery of rental equipment to customers, while ensuring parts supply and efficient shop operations.

The position requires emphasis on inventory management, purchasing, and supervisory duties, with strong emphasis on safety, accuracy, and customer satisfaction.

Qualifications

• High School Diploma, preferred.
• Valid driver's license.
• Strong experience with parts inventory management.
• Knowledge of purchasing process including optimum order sizing for reduced cost.
• Basic computer skills.
• Supervisory skills.
• Personal and professional integrity.

Responsibilities

• Coordinate and ensure the timely and accurate dispatch of field service mechanics for preventive maintenance.
• Coordinate and ensure the timely and accurate dispatch of rental equipment and tools to customers.
• Direct the supply of parts to shop mechanics, other branches and customers.
• Directs the operations of the Parts Department in order to maintain appropriate inventories and minimize costs.
• Prepares work schedules and handles service calls to meet customer needs and assure that equipment is available as required.
• Orders parts in order to maintain adequate supplies.
• Works with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory.
• Handles customer complaints regarding equipment condition or operation.
• Perform other duties assigned as assigned by the manager.

Skills

Inventory management

Purchasing

Driver's license

Supervisory skills

Problem solving

Integrity

Basic computer skills

Education

High School Diploma, preferred

Tools

MS Office

Job description

Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

Job Description Summary Service Coordinator

Are you seeking an entrepreneurial, empowering workplace that allows you to:

• Develop a career track
• Leverage your current skills while developing new skills
• Work with an incredible team of people

Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Service Coordinator.

DUTIES & RESPONSIBILITIES

• Coordinate and ensure the timely and accurate dispatch of field service mechanics for preventive maintenance
• Coordinate and ensure the timely and accurate dispatch of rental equipment and tools to customers
• Direct the supply of parts to shop mechanics, other branches and customers.
• Directs the operations of the Parts Department in order to maintain appropriate inventories and minimize costs
• Prepares work schedules and handles service calls to meet customer needs and assure that equipment is available as required.
• Orders parts in order to maintain adequate supplies.
• Works with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory.
• Handles customer complaints regarding equipment condition or operation.
• Perform other duties assigned as assigned by the manager.

QUALIFICATIONS

• High School Diploma, preferred
• Valid driver's license
• Strong experience with parts inventory management
• Knowledge of purchasing process including optimum order sizing for reduced cost.
• Basic computer skills
• Supervisory skills
• Personal and professional integrity
• Flexible of approach to problem solving

The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws.

Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.

Base Pay Range 23.35 - 32.09 Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Sunbelt also provides a comprehensive benefits package to its full-time employees.

• Health
• Dental
• Vision
• Life Insurance
• Enhanced Vacation Time based on Years of Service & 5 Paid Sick Days Leading wages
• Tuition Reimbursement
• RRSP Matching
• Tool and Boot Allowance
• Career development and advancement
• Employee Assistance Program

Sunbelt Rentals supports service members. Veterans encouraged to apply.

Position is for an existing vacancy

A leader in the equipment rental industry, Sunbelt Rentals is constantly advancing the idea of how a company can best serve its customers, communities and the planet. With over 1,000 locations across North America and an expansive portfolio of products and services, we deliver solutions to support any job. Sunbelt’s extensive fleet exceeds and includes general construction equipment, industrial tools, pumps, power & HVAC, trench shoring, scaffolding, remediation & restoration equipment, and more. At Sunbelt Rentals, we place enormous value on the welfare and commitment of our employees as well as the superior level of service they provide for our customers. All our employees benefit from extensive on-the-job training, which is amongst the best in the industry. Our advancement opportunities are why many of our staff remain with us throughout their careers. Sunbelt Rentals means diversity, teamwork, recognition for exceptional performance, and room to grow! We are proud to offer the following benefits: Medical/Dental/Vision Insurance 401(k) Retirement Plan - US RRS Plan – CAN Paid Parental Leave Paid Holidays and Paid Time Off Tuition Reimbursement And many more Designed to serve distinct customer segments requiring a high level of technical expertise, Sunbelt Rentals offer a highly diversified product mix, as well as trained experts. Climate Control Services Industrial Services Tools & Equipment Oil & Gas Services Power & HVAC Services Pile Driving Services Pump Solutions Scaffold Services Remediation and Restoration