Service Manager

Sunbelt Rentals; Edmonton; On-site; CAD 84,000 - 99,000; Full time

Benefits offered by this job

Competitive wages

Comprehensive benefits

RRSP matching

Paid vacation + sick time

Safety boot reimbursement

Career growth opportunities

Training provided

Team culture

Job summary

Sunbelt Rentals in Canada is seeking a Service Manager to oversee servicing of both company and customer equipment, ensuring timely, efficient operations. You will plan schedules, coordinate parts, train staff, and maintain service records while upholding safety standards.

The role emphasizes strong planning, hands-on repair experience, and leadership within a safety-driven team environment, with growth opportunities and comprehensive benefits.

Qualifications

• Extensive experience in repair and maintenance of self-propelled platforms and lifts.
• Strong planning and scheduling knowledge for maintenance activities.
• Clear understanding of equipment capabilities and safety requirements.
• Planning and management experience in a shop or service department.
• Valid driver’s license and ability to pass pre-employment checks.

Responsibilities

• Manages repair and maintenance of company and customer equipment, organizing yard flow.
• Prepares work schedules and handles service calls to meet customer needs.
• Orders parts to maintain adequate supplies for operations.
• Provides training and guidance to staff mechanics.
• Works with equipment vendors to understand maintenance requirements.
• Documents equipment status before and after rental; handles complaints.
• Promotes safety awareness and performs quality control checks.
• Updates and bills work orders; manages warranty claims and inventories.

Skills

Repair & maintenance

Work planning

Supervisory duties

Computer literacy

Inventory management

Safety compliance

Tools

Parts inventory software

ERP system

Job description

Join Our Team!Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!Job Description SummaryJoin the fastest growing rental company in Canada!Sunbelt Rentals is looking for a Service Manager to manage the servicing of company and customer equipment in a timely and effective manner.Why You’ll Love Working With UsCompetitive wagesComprehensive benefits (medical, dental, vision)RRSP matchingPaid vacation + sick timeShort‑ & long‑term disabilitySafety boot reimbursementCareer growth opportunities (sales, service management, mechanics)Training providedSupportive, safety‑driven team cultureWhat You’ll DoManages the repair and maintenance of company owned and customer equipment to include the organization of yard (Ready to Rent, Returned, Down)Prepares work schedules and handles service calls to meet customer needs and assure that equipment is available as required.Orders parts in order to maintain adequate supplies.Provides training and assistance to staff mechanics.Works with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory.Evaluates all equipment after repairs, maintenance or safety checks.Documents equipment status before and after rental.Handles customer complaints regarding equipment condition or operation.Promote safety awarenessPerform quality control checksUpdate, maintain and keep organized equipment service recordsCreate, update, close and bill work ordersFile warranty claims in a timely fashionCommission New EquipmentOrder parts, return parts, and perform parts inventoryDisposal of Solid and Hazardous Material Waste (Batteries, used oil & filters, antifreeze, wash sludge)Reporting to include: - Equipment due for service - Fleet status Reporting - Equipment Service Record Reporting - Open work order report - Warranty claim summary report - Inventory management - Parts & merchandise detail reporting - Financial and historical trending - Service department financial summary - Shop foreman performance tool - Work order chargeback - Halt report - Open PO report - Tech paid hours vs. worked hour reportPerform other duties assigned as assigned by the manager.What You BringValid driver’s licenseExtensive experience in the repair and maintenance of self-propelled platforms and liftsKnowledge of work planning and scheduling and other supervisory activitiesStrong understanding of equipment capabilities and safety requirements.Clear perspective of maintenance and repair issues in the industryPlanning and management experienceComputer literacyReporting experienceInventory management experiencePhysical RequirementsThis role requires:Bending, squatting, crouching, reachingLifting 50+ lbsWorking indoors and outdoors in various conditionsWe Want to Hear From You If You’ve Worked As:Shop Foreman, Operations Manager, Senior Technician, Team Lead or SupervisorAdditional InfoCandidates will undergo a pre‑employment background check.We thank all applicants; only those selected will be contacted.Sunbelt Rentals is proud to support military families and is an equal opportunity employer. We welcome applications from women, Indigenous peoples, persons with disabilities, and visible minorities.The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.Base Pay Range83,746.00 - 99,448.85Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:Health, Dental, Vision, Life InsuranceEnhanced Vacation Time based on Years of Service & 5 Paid Sick DaysLeading wagesTuition ReimbursementRRSP MatchingTool and Boot AllowanceCareer development and advancementEmployee Assistance ProgramSunbelt Rentals supports service members. Veterans encouraged to apply.If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.