Service Coordinator

Plaza Kia; Milton; On-site; CAD 43,000 - 50,000; Full time

Job summary

Milton Hyundai in Milton is seeking a Service Coordinator to support the service department's daily operations, from processing internal vehicle workflow to coordinating deliveries and warranty submissions. This role offers a hands-on path within fixed operations and opportunities to grow toward a Service Advisor.

The successful candidate will have strong organizational and communication skills, experience in automotive service, and the ability to manage multiple tasks with precision while

Qualifications

• Excellent organizational skills for tracking open repair orders and vehicle status.
• Strong communication and customer service mindset.
• Experience in automotive service environment preferred.
• Ability to coordinate warranty and sublet services efficiently.

Responsibilities

• Open repair orders and track vehicles through service lifecycle.
• Coordinate vehicle deliveries and parts procurement for repairs.
• Provide service advisor desk support during peak times.
• Answer service appointment calls and book future appointments.
• Submit and manage warranty claims within Hyundai Canada timelines.
• Occasional reception desk coverage as needed.

Skills

Excellent organizational skills

Excellent communication

Team player

Customer service

Tools

Reynolds & Reynolds

PBS

Job description

Service Coordinator Pay Rate: $42500 - 50000 per year Milton Hyundai

Introduction

Milton Hyundai is looking for an enthusiastic, and detail-orientated Service Coordinator to join our established fixed operations team.

Company

Based in Milton, Milton Hyundai is a member of an automotive group that includes two dealerships in Milton, and has been in operation for over 60 years. In that time of being in the automotive business, our group believes in making its customers feel welcome and comfortable, and are passionate about providing a 'wow' experience.

Position Overview

The Service Coordinator role is to support the service department operations by maintaining process efficiencies and meeting deadlines for a number of key areas within the Service Department. These key areas include: internal vehicle processing, sold vehicle preparation for deliveries, service customer appointment coordination, as well as support the warranty submission process. If desired by the successful candidate, this could be a stepping stone towards growth in the company - such as a future Service Advisor.

Duties and Responsibilities

1. Internal Vehicles – Open repair orders (RO’s) and follow vehicles through all aspects of the service shop and detailing life cycle, ensuring each vehicle is lot ready within five (5) business days.

2. Vehicle Deliveries – Once a vehicle get ready is received (from Business Office) via email, RO is opened and arrangements made for all required parts to be ordered and made available. All sublets (tint, remote starters, rust proofing, etc.) are coordinated, and requested delivery date is verified by email that it can (or cannot) be met.

3. Service Advisor Support – Provide customer service desk coverage on the Service Advisor desk, as directed by Fixed Operations Manager during peak times, vacation coverage, and/or short durations to fill gaps in Advisor schedules.

4. Service Appointment Coordination – Answers all incoming service appointment calls in a courteous, professional, and timely manner. Recommends applicable services due on vehicle and books future service appoints in system.

5. Warranty - Submit and process all ‘factory’ claims multiple times per week, and must be within the allowable time frame (30 days) as required by Hyundai Canada.

6. Reception Desk - Occasional coverage of main desk reception as needed.

Qualifications

• Excellent organizational skills - being able to monitor open repair orders and current status of vehicles while in for repair, keeping customers informed at all times. Excellent follow-up skills
• Minimum one (1) year of automotive service experience preferred
• Experience processing internal vehicle reconditioning considered an asset
• Experience processing warranty claims considered an asset

Desired Skills & Experience

• Excellent communication and interpersonal skills and a desire to ensure 100% customer satisfaction
• Good presentation skills, able to explain the features, benefits and advantages of recommended services and required repairs to customers while their vehicles are in for servicing
• A team player with a positive attitude
• Working knowledge of the Reynolds & Reynolds and/or PBS operating system would be an asset

Office Hours

• Regular office hours for this position are Monday-Friday 7:30a-4:30p

We thank all applicants for their interest, but only chosen candidates for interview stage will be contacted.