Service Coordinator

About Staffing Ltd.; Edmonton; On-site; CAD 60,000 - 65,000; Full time

Job summary

A leading recruitment agency seeks a Service Coordinator for their client in Edmonton. The ideal candidate will excel in customer service and communication, while handling various administrative responsibilities in a busy environment. Applicants should be detail-oriented with experience in service coordination, preferably in the HVAC or heavy equipment industry.

Benefits

Comprehensive benefits package

Bonus and commission potential

Qualifications

• Clear background check required.
• Valid driver's license necessary.
• Previous experience with service coordination required.

Responsibilities

• Manage customer communications via phone, email, and in-person.
• Schedule services and confirm appointments with customers.
• Oversee organization and cleanliness of the warehouse.

Skills

Customer Service

Communication

Problem-Solving

Multitasking

Priority Management

Education

High School Diploma

Post Secondary Education

Job description

Connecting you to Administration jobs in Edmonton, Alberta!

About Staffingis an Alberta-based recruitment company that connects jobseekers to employers across Canada. Established in 1996, About Staffing is a BBB Accredited Business and a proud member of the Calgary Chamber of Commerce.

We have partnered with our highly reputable client to support them in the recruitment process to find their newest hire: Service Coordinator, to join their busy team located in Edmonton, AB.

Job ID: 42496

Job Type: Direct Hire

Category: Administration

Location: Edmonton, Alberta

We are seeking a Service Coordinator with strong technical aptitude, a positive, team-focused attitude, and excellent customer service and communication skills. The ideal candidate will work independently while consistently delivering high-quality, detailed work.

If you’re a friendly, customer service-oriented individual who enjoys problem-solving and is willing to go the extra mile to ensure customer satisfaction, we encourage you to apply today!

Duties and Responsibilities:

The key job functions are:

• Handle customer communications through phone, email and face-to-face meetings, ensuring all inquiries are addressed effectively.
• Proactively contact customers to arrange service appointments and follow up as needed to confirm scheduling.
• Utilize business systems to schedule services, create work orders, prepare repair estimates, and ensure accurate billing through thorough review of work orders and timesheets.
• Manage parts and materials by organizing, stocking, and shipping items; oversee the receipt of incoming shipments and maintain cleanliness and organization of the warehouse.
• Collaborate with the service team and other departments to resolve customer issues promptly and effectively.

Education:

• A high school diploma is mandatory
• Post secondary education is preferred

Qualifications:

• Clear background check
• Valid drivers license

Experience:

• Previous experience with service coordination a must
• Experience working in HVAC, heavy equipment, or related industry a huge asset
• Experience handling a high-volume of paperwork and documentations
• Knowledge of basic accounting procedures

Skills:

• Able to build strong rapport with a variety of people
• Professional communication and presentation
• Strong written and verbal skills
• Able to prioritize and multitask due to the frequently changing and high volume environment

Base Salary:$60,000-$65,000 per year

• Base salary plus bonus and commission
• Comprehensive benefits package included

Work Hours:

• 8:00am – 4:30pm
• Monday – Friday
• Potential overtime on occasion

Additional Notes:

• This opportunity does not include relocation. It will be the responsibility of the candidate should relocation be required.
• All applicants must be authorized to work in Canada to be considered for employment.

Equity. Diversity. Inclusion.At About Staffing EDI has always been a business priority and is continually upheld in our business practices. The About Staffing team would like to thank everyone who applies and will contact those potential candidates who are suitable for the position based on the employer’s needs.

About Staffingrecruiters are Alberta’s experts in connecting candidates with administrationjobs.We focus on temporary, direct hire (permanent) and temporary-to-direct hire placements in the corporate, industrial, management and technical fields.

About Staffing’s recruitment specialists believe in a human-to-human approach in hiring. We read your resume, conduct person-to-person interviews and make our matches to administration jobs.

Frequently Asked Questions

What happens after I apply?

Our Recruitment Team will be notified once you have submitted your resume. They will review your resume against our current job postings. If you meet the employer’s requirements, a recruiter may be in touch to begin the recruitment process.

Please note we are only contacting applicants who meet the employer’s needs of the positions we are actively working on. We are constantly posting administration jobs so check back with us regularly.

Please reference Job ID: 42496in your application.