Service Coordinator / Dispatcher

GFL Environmental Inc.; Edmonton; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Service Coordinator/Dispatcher to thrive in a dynamic environment. This role focuses on organizing equipment and personnel to optimize efficiency and uphold exceptional safety standards. As the primary liaison between operations and customers, your strong communication skills will be vital in ensuring clarity and confidence in service delivery. If you excel in multitasking and problem-solving under pressure, this opportunity allows you to make a significant impact while contributing to a company committed to continuous improvement and excellence in service.

Qualifications

• Exceptional communication and customer service skills are essential.
• Experience in hazardous waste management is a strong asset.

Responsibilities

• Manage customer inquiries and schedule requests efficiently.
• Liaise with facility operations regarding waste requirements.

Skills

Exceptional communication skills

Customer service skills

Hazardous waste management experience

Multitasking

Problem-solving

Business acumen

Job description

Service Coordinator / Dispatcher

Apply locations Edmonton, Alberta Airdrie, Alberta

Time type: Full time

Posted on: Posted 2 Days Ago

Job requisition id: R21908

Summary

The Service Coordinator/Dispatcher will work in a fast-paced, ever-changing environment to organize the equipment and personnel required for each job to maximize efficiency while exceeding our exceptional safety and service standards. As the main point of contact between our operations team and our customers, the Service Coordinator will have exceptional communication skills with an eye for detail and understanding of the work performed within the district.

Specific Duties and Responsibilities

• Management of all customer inquiries including the scheduling of customer requests based on scheduling parameters.
• Generate all required work orders in OMS and schedule for executions.
• Schedule equipment and personnel to complete work for external and internal clients.
• Liaison with facility operations regarding waste requirements and supplies.
• Support sales & field services team in the execution of work.
• Communicate with internal and external customers effectively, instilling confidence that they are dealing with the industry leader.
• Review driver as well as fleet equipment operating hours to ensure compliance with regulations and maximum safety and efficiency.
• Review collection reports to ensure efficient route planning.
• Review work orders continuously to ensure job scopes are accurate, detailed and sufficient for billing.
• Active member of the after-hours response team.

Requirements

• Exceptional communication and customer service skills with the ability to provide clear, detailed instructions.
• Hazardous waste management industry experience a strong asset.
• Understanding of personnel and equipment needs would be considered an asset.
• Class 1 or 3 driver license with prior commercial vehicle operations would be an asset.
• Ability to multitask and problem solve in fast-paced, high-stress situations.
• Business acumen with a passion for efficiency and continuous improvement.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [e-mail]