Service Coordinator-Mat Leave

DDRC; Calgary; On-site; CAD 45,000 - 60,000; Full time

Job summary

DDRC is seeking a dedicated Service Coordinator for a 14-month maternity leave position. The role involves coordinating staff scheduling and providing leadership while ensuring exceptional customer service. Candidates should possess strong organizational skills and a passion for supporting individuals with developmental disabilities. This position offers opportunities for professional growth within a supportive environment.

Benefits

Paid training

Development opportunities

Employee and Family Assistance Program (EFAP)

Vacation days

Free parking

Statutory holidays

Agency hours off annually

Qualifications

• Minimum 2 years post-secondary education or 1 year education and experience.
• Proficient in MS Office, especially Excel, Word, and PowerPoint.
• Ensure all mandatory certifications and training are current.

Responsibilities

• Coordinate scheduling of support services and maintain accurate records.
• Provide leadership through coaching and communication with families and staff.
• Deliver exceptional customer service to clients and stakeholders.

Skills

Leadership

Customer Service

Organizational Skills

Communication

Attention to Detail

Education

Minimum 2 years post-secondary education

Tools

MS Office

Job description

Are you looking for a rewarding opportunity to grow your career in a dynamic and supportive environment?

We are seeking a dedicated and proactive individual to join our administrative team for a 14-month maternity leave position. In this role, you will provide leadership and exceptional customer service while working closely with families, clients, and internal teams. Your strong organizational skills and ability to handle multiple tasks will be key as you coordinate scheduling, maintain accurate records, and support our agency’s mission to empower individuals to achieve their Quality of Life goals.

If you are passionate about supporting others, thrive in a fast-paced environment, and are eager to contribute to an agency that values meaningful and creative support, we encourage you to apply!

Role Overview

The Service Coordinator coordinates staff scheduling with families for Community Respite and private Home Care support.

About Us

The DDRC is a non-profit, registered, charitable organization founded in 1952. We offer programs and resources for children and adults with developmental disabilities, their families, and the community. Our mission is to promote awareness and support inclusive communities for persons with developmental disabilities.

What The Role Provides You

We hire passionate, driven individuals who embody our values and can work independently. We offer on-the-job learning, a supportive culture, semi-fixed schedules, paid training, development opportunities, coaching, Employee and Family Assistance Program (EFAP), vacation days, free parking, statutory holidays, and agency hours off annually.

Key Responsibilities

• Provide leadership through coaching and communication with families, clients, staff, and stakeholders to meet their needs effectively and promptly.
• Ensure honest, open, timely, and accurate communication to keep team members informed.
• Deliver exceptional customer service with professionalism to clients, staff, external agencies, and partners.
• Support administrative systems and processes for the Comprehensive Care team.
• Coordinate scheduling of support services, monitor, and adjust schedules daily to ensure compliance and coverage.
• Maintain accurate records for employees, clients, and families.
• Respond promptly to high volumes of calls, emails, and requests.
• Stay informed about community resources and referral options.
• Schedule mandatory training for employees as needed.
• Ensure all paperwork is completed accurately and on time.
• Have thorough knowledge of DDRC Home Based Services programs.
• Review and track timesheets, mileage, and expense claims; submit for approval.
• Prepare weekly error-visit documentation.
• Perform additional duties as assigned by the Team Leader, Comprehensive Care.

What You Bring To The Role

• Minimum 2 years post-secondary education or a combination of 1 year post-secondary education and experience.
• Ensure all mandatory certifications and training are current.
• Attend required meetings and planning sessions; seek information if absent.
• Participate in agency events, fairs, and transition seminars.
• Remain calm and professional in stressful situations.
• Pay close attention to detail under tight deadlines.
• Proficient in MS Office, especially Excel, Word, and PowerPoint.
• Knowledge of relevant legislation and professional standards.
• Experience with Creating Excellence Together (CET) Accreditation is an asset.

Personal Qualities

• Align with DDRC’s values.
• Commit to team unity and accountability.
• Desire continuous professional growth.

DDRC Values

• We value diversity.
• We believe in exploring and fulfilling potentials.
• We emphasize accountability and responsibility.
• We foster respect, acceptance, accessibility, and interdependence.