Service Coordinator

Houle; Burnaby; On-site; CAD 50,000 - 60,000; Full time

Job summary

Join a leading electrical contractor as a Service Coordinator in Burnaby, where you will play a vital role in dispatching services, customer interactions, and administrative support. With a focus on community impact and innovation, Houle offers a collaborative environment and a commitment to employee well-being and growth.

Benefits

Flexible work schedules

Health and wellness reimbursements

RRSP matching

Team gatherings and events

Qualifications

• 3+ years' experience in an administrative/support role.
• Excellent computer skills using MS Office.
• Strong written and spoken English communication skills.

Responsibilities

• Dispatch and schedule service technicians and contractors.
• Regular customer follow-ups regarding quotes and service renewals.
• Provide billing and invoicing for services.

Skills

Customer service

Organization

Attention to detail

Communication

Multi-tasking

Tools

MS Office

Job description

A career that gives you purpose. A company that stands up for you. A team where you can be yourself. Sound too good to be true? This is life at Houle. We believe in empowering communities through local projects that positively impact people's lives. We're a passionate group of people who love collaborating on innovative and challenging projects.

About This Role

We are recruiting for a Service Coordinator to join the Power Quality (Preventative Maintenance) team in our Burnaby office. Here's how your role will strengthen our team.

Your Responsibilities

• Dispatch and schedule service technician and contractors
• Regular customer follow ups (re: quotes, report drop offs, sending reminders for service renewals)
• Set up, enter and review work orders
• Provide billing and invoicing for service
• Track reports and customer renewals to ensure completion
• File documents, ensure document control, and provide other administrative support
  
  

Your Experience And Skills

• 3+ years' experience in a similar administrative support role/customer service role coordinating service requests and dispatching technician
• Experience with material ordering, tracking, billing, and reporting
• Excellent computer skills using MS Office (Word, Outlook, Excel, etc). Experience with JDE an asset.
• Organized and strong attention to detail
• Strong written and spoken English communication skills
• Positive attitude and team player with strong customer service skills
• Flexible with the proven ability to multi task in a changing, fast-paced environment
• Basic electrical or construction knowledge is an asset
  
  

About Houle

As BC's leading electrical contractor and systems integrator, we believe in delivering safe, reliable power for the future. From hospitals and universities, to airports, shipping terminals and shopping centres, our electrical and technology professionals proudly provide innovative solutions that create value for our customers every day.

Since 1944, we've been dedicated to our craft, committed to quality workmanship, and building teams that thrive. Driven by purpose and connected through collaboration, our focus on people guides our success in delivering some of the most exciting infrastructure projects in the province.

As a certified Great Place to Work, one of BC's Top 100 Employers, and Best Managed company, we have been recognized for our efforts in creating a safe and inclusive work environment.

Why join our team?

• We emphasize having a work-life balance - We offer flexible work schedules and a competitive vacation policy.
• Continuous development is a top priority - Whether you're looking for a corporate career or a career in the field, you are supported with access to tools and training for development and growth.
• Our employee benefits prioritize your financial, physical, and mental well-being - From RRSP matching to health and wellness reimbursements and additional Houle days off, we've got you covered.
• We have many exciting project opportunities - With many projects on the go around BC, we're certain you will find countless ways to bring communities to life.
• We have fun! Connection is key at Houle, from industry events to themed office gatherings, we never miss an opportunity to celebrate. Join us for our summer bbqs, potlucks, charity fundraisers, community volunteering, and many more fun events!
• A safe space for everyone - We celebrate diversity and are proud to be an equal-opportunity employer. We're committed to diversity and inclusion and strive to foster, cultivate and preserve a culture of belonging for all employees.
  
  

Salary range: $50,000-$60,000 per year plus a competitive total compensation package. Actual salary will commensurate with experience, skills and overall match to the position offered. Let's chat throughout the hiring process and determine the best fit.

Sound like a match? We'd love to connect.

Please visit https://www.houle.ca/careers and click on the listing for Service Coordinator. The opportunity will remain open until it has been filled.

Connect with us on LinkedIn, Instagram, Facebook, and X!

Houle will not be accepting unsolicited resumes from recruitment firms sent to HR, our managers, or employees directly without a signed agreement within the last 12 months. Unsolicited resumes sent to Houle will not be accepted or obligate our organization to pay any fees if the candidate is hired through alternate contacts.