Service Coordinator, Power Quality

Houle Electric Canada; Burnaby; On-site; CAD 50,000 - 60,000; Full time

Job summary

Houle Electric Canada in Burnaby seeks a Service Coordinator for their Power Quality team. The role involves dispatching technicians, managing customer inquiries, and administrative support. Ideal candidates have strong organizational skills, excellent communication abilities, and at least three years' related experience. Join a leading electrical contractor and contribute to impactful local projects while enjoying a supportive work environment.

Benefits

Flexible work schedules

Competitive vacation policy

RRSP matching

Health and wellness reimbursements

Team events and social gatherings

Qualifications

• 3+ years' experience in administrative support or customer service coordinating service requests.
• Excellent computer skills using MS Office; experience with JDE an asset.
• Flexible with the ability to multitask in a fast-paced environment.

Responsibilities

• Dispatch and schedule service technicians and contractors.
• Regular customer follow-ups regarding quotes and service renewals.
• Provide billing and invoicing for services.

Skills

Organized

Attention to detail

Customer service

Communication

Tools

MS Office

JDE

Job description

A career that gives you purpose. A company that stands up for you. A team where you can be yourself. Sound too good to be true? This is life at Houle. We believe in empowering communities through local projects that positively impact people's lives. We're a passionate group of people who love collaborating on innovative and challenging projects.

About this role

We are recruiting for a Service Coordinator to join the Power Quality (Preventative Maintenance) team in our Burnaby office. Here's how your role will strengthen our team.

Your responsibilities:

• Dispatch and schedule service technician and contractors
• Regular customer follow ups (re: quotes, report drop offs, sending reminders for service renewals)
• Set up, enter and review work orders
• Provide billing and invoicing for service
• Track reports and customer renewals to ensure completion
• File documents, ensure document control, and provide other administrative support

Your experience and skills

• 3+ years' experience in a similar administrative support role/customer service role coordinating service requests and dispatching technician
• Experience with material ordering, tracking, billing, and reporting
• Excellent computer skills using MS Office (Word, Outlook, Excel, etc). Experience with JDE an asset.
• Organized and strong attention to detail
• Strong written and spoken English communication skills
• Positive attitude and team player with strong customer service skills
• Flexible with the proven ability to multi task in a changing, fast-paced environment
• Basic electrical or construction knowledge is an asset

About Houle
As BC's leading electrical contractor and systems integrator, we believe in delivering safe, reliable power for the future. From hospitals and universities, to airports, shipping terminals and shopping centres, our electrical and technology professionals proudly provide innovative solutions that create value for our customers every day.

Since 1944, we've been dedicated to our craft, committed to quality workmanship, and building teams that thrive. Driven by purpose and connected through collaboration, our focus on people guides our success in delivering some of the most exciting infrastructure projects in the province.

As a certified Great Place to Work, one of BC's Top 100 Employers, and Best Managed company, we have been recognized for our efforts in creating a safe and inclusive work environment.

Why join our team?

• We emphasize having a work-life balance - We offer flexible work schedules and a competitive vacation policy.
• Continuous development is a top priority - Whether you're looking for a corporate career or a career in the field, you are supported with access to tools and training for development and growth.
• Our employee benefits prioritize your financial, physical, and mental well-being - From RRSP matching to health and wellness reimbursements and additional Houle days off, we've got you covered.
• We have many exciting project opportunities - With many projects on the go around BC, we're certain you will find countless ways to bring communities to life.
• We have fun! Connection is key at Houle, from industry events to themed office gatherings, we never miss an opportunity to celebrate. Join us for our summer bbqs, potlucks, charity fundraisers, community volunteering, and many more fun events!
• A safe space for everyone - We celebrate diversity and are proud to be an equal-opportunity employer. We're committed to diversity and inclusion and strive to foster, cultivate and preserve a culture of belonging for all employees.

Salary range: $50,000-$60,000 per year plus a competitive total compensation package. Actual salary will commensurate with experience, skills and overall match to the position offered. Let's chat throughout the hiring process and determine the best fit.

Sound like a match? We'd love to connect.

Please visit https://www.houle.ca/careers and click on the listing for Service Coordinator, Power Quality. The opportunity will remain open until it has been filled.

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Houle will not be accepting unsolicited resumes from recruitment firms sent to HR, our managers, or employees directly without a signed agreement within the last 12 months. Unsolicited resumes sent to Houle will not be accepted or obligate our organization to pay any fees if the candidate is hired through alternate contacts.