Service Coordinate/Junior Service Advisor

Marsim Auto Group; Toronto; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Health and wellness benefits

Employee vehicle-purchase programs

dealership discounts

Job summary

Kia Yorkdale is seeking a Service Coordinator / Junior Service Advisor to join our Service Department. You will be the main contact for service clients, coordinating calls, appointments, and updates, and assisting with repair orders.

The role requires strong communication, organization, and a patient approach in a fast-paced dealership environment. Training and development opportunities are provided as you grow toward Service Advisor responsibilities.

Responsibilities

• Answer incoming Service Department calls in a prompt, friendly, and professional manner.
• Respond to service inquiries received by phone, email, and other dealership channels.
• Schedule, confirm, reschedule, and cancel service appointments.
• Gather accurate information regarding the client’s vehicle and service concerns before booking.
• Assist clients with basic questions regarding dealership services, maintenance, and procedures.
• Communicate with Service Advisors to obtain vehicle repair and maintenance updates.
• Provide clients with timely updates regarding the status of their vehicles.
• Assist with opening, reviewing, updating, and organizing repair orders and work orders.
• Ensure customer contact information and vehicle details are accurately recorded.
• Help coordinate completed vehicles for pickup or delivery.
• Follow up with clients regarding missed appointments and post-service satisfaction.

Job description

About Kia Yorkdale

Kia Yorkdale is a customer-focused automotive dealership committed to providing a professional, welcoming, and efficient experience throughout every stage of vehicle ownership. Our team works collaboratively to deliver dependable service, clear communication, and a high level of care to every client.

We are currently seeking a Service Coordinator / Junior Service Advisor to join our Service Department. This position is ideal for someone with strong communication and organizational skills who is interested in developing a career in automotive service.

Position Overview

The Service Coordinator / Junior Service Advisor will act as an important point of contact between our service clients, Service Advisors, technicians, and other dealership departments.

The successful candidate will be responsible for answering incoming service calls, scheduling appointments, obtaining and communicating vehicle updates, assisting with repair orders, coordinating completed vehicle deliveries, and supporting the day-to-day operations of the Service Department.

This position requires someone who is professional, organized, patient, and comfortable managing multiple customer requests in a fast-paced environment.

Responsibilities

• Answer incoming Service Department calls in a prompt, friendly, and professional manner.
• Respond to service inquiries received by phone, email, and other dealership communication channels.
• Schedule, confirm, reschedule, and cancel service appointments.
• Gather accurate information regarding the client’s vehicle and service concerns before booking an appointment.
• Assist clients with basic questions regarding dealership services, maintenance requirements, appointment availability, and service procedures.
• Communicate with Service Advisors to obtain vehicle repair and maintenance updates.
• Provide clients with timely and accurate updates regarding the status of their vehicles.
• Direct technical, pricing, warranty, and repair-authorization questions to the appropriate Service Advisor.
• Assist with opening, reviewing, updating, and organizing repair orders and work orders.
• Ensure customer contact information, vehicle information, concerns, and requested work are accurately recorded.
• Help coordinate completed vehicles for pickup or delivery.
• Forward completed work orders and related documentation to the appropriate department or team member.
• Assist with contacting clients when their vehicles are ready.
• Follow up with clients regarding missed appointments, outstanding service recommendations, and post-service satisfaction.
• Send appointment confirmations, reminders, and other service-related communications.
• Maintain accurate customer records and service notes within the dealership’s customer-management and dealer-management systems.
• Work closely with Service Advisors, technicians, parts staff, porters, and management to support an efficient service workflow.
• Help manage customer concerns professionally and escalated complex matters to the Service Manager or appropriate Service Advisor.
• Support clients during service check-in and vehicle pickup when required.
• Explain manufacturer-recommended maintenance intervals within the scope of the position and refer detailed recommendations to a Service Advisor.
• Assist the Service Department with administrative duties and general operational support.
• Perform other duties as assigned by the Service Manager or Fixed Operations Manager.

Qualifications

• High school diploma or equivalent.
• Valid Ontario Class G driver’s licence with a clean driving record.
• Previous customer-service, reception, call-centre, scheduling, or administrative experience.
• Previous automotive dealership or service-department experience is an asset but not required.
• Strong verbal and written communication skills.
• Professional and courteous phone manner.
• Strong organizational skills and attention to detail.
• Ability to manage multiple calls, appointments, customer requests, and administrative tasks simultaneously.
• Ability to remain calm, patient, and professional when assisting clients with concerns or complaints.
• Comfortable working in a busy, team-oriented environment.
• Strong computer skills and the ability to learn dealership-management, customer-management, and appointment-scheduling systems.
• Basic knowledge of automotive maintenance and repair terminology is an asset.
• Willingness to learn Kia maintenance schedules, dealership procedures, and Service Advisor responsibilities.
• Ability to communicate clearly with clients who may have varying levels of automotive knowledge.

The Ideal Candidate

The ideal candidate is:

• Friendly, dependable, and customer-focused.
• Comfortable speaking with clients throughout the day.
• Able to collect information and communicate it accurately.
• Proactive about following up on outstanding requests.
• Confident asking Service Advisors and technicians for updates.
• Interested in learning more about automotive service and eventually taking on greater Service Advisor responsibilities.
• Able to contribute positively to a collaborative and fast-paced department.

Why Work at Kia Yorkdale?

• Supportive and team-oriented working environment.
• Opportunity to build a career within an established automotive dealership.
• Hands-on training and exposure to Service Advisor responsibilities.
• Opportunities for professional development and advancement.
• Employee vehicle-purchase programs and dealership discounts.
• Company events and team activities.
• Health and wellness benefits, subject to eligibility and company policy.
• A diverse and inclusive workplace.

Accessibility and Equal Opportunity

Kia Yorkdale is an equal-opportunity employer committed to creating an inclusive and accessible workplace. We welcome applications from all qualified candidates and consider applicants without discrimination based on race, colour, ancestry, place of origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, or any other protected ground under applicable legislation.

Kia Yorkdale is committed to providing accommodations throughout the recruitment and selection process in accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Applicants requiring accommodation are encouraged to advise us when contacted regarding an employment opportunity.