SERVICE CONCIERGE

Birchwood Automotive Group; Winnipeg; On-site; CAD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Bonuses & commissions

Benefits package

RSP matching

Referral bonus

Career development

Learning & development

Wellness program

Employee discounts

Volunteer program

Company events

Job summary

Birchwood has an exciting opportunity for a Service Concierge with Jaguar Land Rover Winnipeg. The role involves welcoming customers, listening to service requests, and coordinating vehicle movement to service areas, ensuring smooth appointment flow.

You will be the first point of contact for customers and assist service advisors as needed, contributing to a high standard of customer satisfaction.

Qualifications

• Customer-focused approach with strong communication.
• Reliable time management and organization.
• Experience assisting customers and coordinating services preferred.

Responsibilities

• Welcome customers and listen to service needs.
• Prepare and drive vehicles to the service area.
• Facilitate vehicle flow to proper appointment times.
• Act as first level support to customers and service advisors.

Skills

Customer service

Time management

Relationship building

Automotive experience (asset)

Driver's license

Job description

Service Concierge

Reporting Relationship

This position reports directly to the Assistant Service Manager.

Job Summary

Birchwood has an exciting opportunity for a Service Concierge at Jaguar Land Rover (JLR). The Service Concierge will work out of the new state-of-the-art facility located adjacent to the Tuxedo business park and close to Kenaston Common retail space.

The Service Concierge welcomes customers, listen to their description of the problems or service needed and prepare and drive the vehicle to the service area. They also facilitate the flow of vehicles to the proper appointment time. They are the first level support to the customer and service advisors and assist the advisors as required.

Qualifications

• High attention to detail with proven time management and organizational skills
• Relationship expert with a demonstrated commitment to customer satisfaction
• Thrive in a collaborative environment where team support is encouraged
• Previous automotive service or sales experience is an asset
• Valid Class 5F driver's license, clean drivers abstract and own transportation to and from work

What Birchwood Can Offer You

• Competitive compensation - in addition to salary, many roles have bonus and commission incentives that reward you for success
• Full benefits package including vacation time, company-paid extended health, dental/vision coverage, and employee assistance - with flex plan options
• RSP Matching program - Birchwood will match up to $5,000 of your regular earnings after 1 year of employment
• Employee referral bonus program - refer your friends to Birchwood and receive a referral bonus
• Career development opportunities & internal promotions
• Learning & development opportunities
• Wellness program
• Corporate discounts & group savings plan
• Volunteer program - Dollars for Doing
• Company events - Birchwood Bucks, Circle of Excellence, holiday parties

Birchwood is Manitoba's largest automotive retailer. Our 24 franchises are in addition to four state-of-the-art collision repair centres and four Birchwood Credit Solutions locations. We offer sales, services, and parts to meet our customers’ automotive needs. We're a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also for our unparalleled commitment to team members, customers, partners, and neighbourhoods. At Birchwood, our days begin and end with gratitude, personal leadership, trust, respect, continuous improvement, and generosity.

Birchwood is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodation is available to applicants with disabilities upon request. Please email your request to: [e-mail]

Jaguar Land Rover Winnipeg

Department

Service

Employment Type

Full Time