CUSTOMER SERVICE REPRESENTATIVE

Birchwood Automotive Group; Winnipeg; On-site; CAD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Full benefits package

RSP matching up to $5,000 after 1 year

Employee referral bonus

Career development opportunities

Wellness program

Corporate discounts

Volunteer program

Company events

Job summary

Birchwood Automotive Group’s Winnipeg Contact Centre is seeking a Customer Service Representative to handle high-volume calls, texts and emails, and to accurately collect customer information while using multiple computer systems.

This role requires strong communication, multitasking, and a drive to meet appointment targets while delivering outstanding service; Birchwood offers growth opportunities, a full benefits package, and team-oriented culture.

Qualifications

• Proven customer service and communication skills.
• Highly organized with the ability to prioritize and execute urgent matters.
• Comfortable leveraging technology for most daily activities.
• Valid driver’s license and own transportation required.

Responsibilities

• Handle inbound and outbound calls, texts, and emails.
• Accurately collect customer information across multiple systems.
• Multitask while speaking with customers.
• Achieve appointment booking targets while maintaining service quality.

Skills

Customer service

Communication skills

Multi-tasking

Organizational skills

Call center experience

Job description

Customer Service Representative

Reporting Relationship: This position reports directly to the Contact Centre Manager.

Job Summary

The Customer Service Representative is a key member of Birchwood's Contact Centre, providing exceptional customer service by handling inbound and outbound phone calls, text messages, and emails. This is a fast-paced, high-volume call centre role where you'll be expected to accurately collect customer information while using multiple computer systems at the same time. Success in this role requires strong communication skills, the ability to multitask while speaking with customers, and the motivation to consistently achieve appointment booking targets while maintaining a high level of customer service.

Shift Details

Monday - Friday 9:00 am-5:30 pm

Qualifications

• Proven customer service and communication skills
• Highly organized with the ability to prioritize and execute urgent matters
• Comfortable leveraging technology for most daily activities
• Knowledge of the automotive industry is an asset
• Previous call center experience preferred
• Valid driver's license, clean driving record, and own transportation to work are required as the location is not on a bus route

What Birchwood Can Offer You

• Competitive compensation - in addition to salary, many roles have bonus and commission incentives that reward you for success
• Full benefits package including vacation time, company-paid extended health, dental/vision coverage, and employee assistance - with flex plan options
• RSP Matching program - Birchwood will match up to $5,000 of your regular earnings after 1 year of employment
• Employee referral bonus program - refer your friends to Birchwood and receive a referral bonus
• Career development opportunities & internal promotions
• Learning & development opportunities
• Wellness program
• Corporate discounts & group savings plan
• Volunteer program - Dollars for Doing
• Company events - Birchwood Bucks, Circle of Excellence, holiday parties

Birchwood is Manitoba's largest automotive retailer. Our 24 franchises are in addition to four state-of-the-art collision repair centres and four Birchwood Credit Solutions locations. We offer sales, services, and parts to meet our customers' automotive needs. We're a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also for our unparalleled commitment to team members, customers, partners, and neighbourhoods. At Birchwood, our days begin and end with gratitude, personal leadership, trust, respect, continuous improvement, and generosity.

Birchwood is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodation is available to applicants with disabilities upon request. Please email your request to: [e-mail]

Birchwood

Department: Call Centre

Employment Type: Full Time