COLLISION CONSULTANT

Birchwood Automotive Group; Rural Municipality of Headingley; Vor Ort; CAD 42.000 - 60.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Full benefits package

RRSP Matching

Career development

Learning opportunities

Wellness program

Dollars for Doing

Company events

Zusammenfassung

Birchwood Collision Headingley is seeking a Collision Consultant to deliver premier customer service throughout the repair journey. You will build rapport with customers, explain repairs and costs, and manage phone inquiries and walk-ins while ensuring all paperwork for collision repair orders is completed accurately.

The role emphasizes teamwork, strong communication, and a commitment to continuous learning, with opportunities for career growth, benefits, and employee programs within

Qualifikationen

• Relationship expert focused on customer satisfaction.
• Thrives in collaborative team environment.
• Post-secondary education in Business or related field preferred.
• High attention to detail with proven time management and organizational skills.
• A commitment to continuous learning and professional development.
• Comfortable using technology and Microsoft applications for most day-to-day functions.
• Valid driver's license, clean driver abstract & own transportation to and from work.

Aufgaben

• Build rapport with customers and communicate needed repairs and costs.
• Follow up with customers to ensure satisfaction.
• Handle phone inquiries and customer walk-ins.
• Complete paperwork for collision repair orders.

Kenntnisse

Relationship building

Teamwork

Time management

Attention to detail

Continuous learning

Technology proficiency

MS Office

Ausbildung

Post-secondary education in Business or related field

Tools

MS Office

Jobbeschreibung

Collision Consultant

Reporting Relationship:

This position reports directly to the Production Manager

Job Summary

The Collision Consultant plays an integral role in delivering the highest level of service during a customer's experience with Birchwood Collision Centre. The successful candidate will have the ability to build rapport, communicate needed repairs and costs, and follow up with customers to ensure their overall satisfaction. The Collision Consultant will manage phone inquiries, customer walk-ins and the completion of appropriate paperwork with regard to collision repair orders.

Qualifications

• Relationship expert with a demonstrated commitment to customer satisfaction
• Thrive in a collaborative environment, where teamwork is encouraged
• Completed post-secondary education in Business or related field preferred
• High attention to detail with proven time management and organizational skills
• A commitment to continuous learning and professional development
• Comfortable using technology and Microsoft applications for most day-to-day functions
• Valid driver's license, clean driver abstract & own transportation to and from work

What Birchwood Can Offer You

• Competitive compensation - in addition to salary, many roles have bonus and commission incentives that reward you for success
• Full benefits package including vacation time, company-paid extended health, dental/vision coverage, and employee assistance - with flex plan options
• RSP Matching program - Birchwood will match up to $5,000 of your regular earnings after 1 year of employment
• Employee referral bonus program - refer your friends to Birchwood and receive a referral bonus
• Career development opportunities & internal promotions
• Learning & development opportunities
• Wellness program
• Corporate discounts & group savings plan
• Volunteer program - Dollars for Doing
• Company events - Birchwood Bucks, Circle of Excellence, holiday parties

Birchwood is Manitoba's largest automotive retailer. Our 24 franchises are in addition to four state-of-the-art collision repair centres and four Birchwood Credit Solutions locations. We offer sales, services, and parts to meet our customers' automotive needs. We're a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also for our unparalleled commitment to team members, customers, partners, and neighbourhoods. At Birchwood, our days begin and end with gratitude, personal leadership, trust, respect, continuous improvement, and generosity.

Birchwood is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodation is available to applicants with disabilities upon request. Please email your request to: [e-mail]

Birchwood Collision Headingley

Department

Body Shop

Employment Type

Full Time