ASSISTANT SERVICE MANAGER

Birchwood Automotive Group; Winnipeg; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Bonus incentives

Full benefits package

RSP Matching program

Employee referral bonus

Career development opportunities

Learning and development

Wellness program

Corporate discounts

Volunteer program

Company events

Job summary

Birchwood Automotive Group in Winnipeg is seeking an Assistant Service Manager to lead the Service Consultant team, drive customer satisfaction, and oversee daily operations, including selling, follow-up, and retention. The role requires strong communication and organization in a fast-paced dealership environment.

The successful candidate will mentor staff, support technicians' productivity, and contribute to continuous improvement initiatives while maintaining a high level of service and

Qualifications

• Minimum 2 years of experience as a Service Consultant is preferred.
• Experience delivering the highest level of customer satisfaction in a fast-paced environment.
• Strong technical knowledge and extensive practical experience in vehicle repairs is required.
• Thrive in a collaborative environment, where teamwork is essential.
• A desire to move forward in the Automotive Service industry.
• High attention to detail with proven people management and organizational skills.
• A commitment to continuous learning and professional development.
• Comfortable leveraging technology for day-to-day functions.
• Proven leadership skills and ability to successfully mentor team members.
• Exceptional communication skills (in person, on the phone, email, and written).
• Clear Credit and Criminal Record Check.
• Valid driver's license, clean driving record, and transportation to work are required.

Responsibilities

• Creating and maintaining a high level of customer satisfaction while overseeing the Service Consultant team.
• Assist with daily operations including selling, follow up, and customer retention.
• Ensure productivity and continuous improvement goals are met for Technicians.
• Support professionals with service experience to advance in their careers.

Skills

Customer service

Leadership

Communication

Technical knowledge

Team mentorship

Organizational skills

Problem solving

Job description

Assistant Service Manager

Reporting Relationship: The Assistant Service Manager will report to the Service Manager.

Shift Details: Monday - Friday: 8:00AM - 5:00PM - Some Saturdays

Job Summary

The Assistant Service Manager is responsible for creating and maintaining a high level of customer satisfaction as well as overseeing the Service Consultant team. This position assists with daily operations including selling, follow up, and customer retention. Additionally, the Assistant Service Manager ensures productivity and continuous improvement goals are met for Technicians. This position offers an exciting opportunity for professional with service experience to take the next step in their careers. This position is better suited for professionals with excellent communication and customer service skills as well as the ability to maintain a high level of organization in an environment with multiple distractions. Valid driver's license and transportation to work are also required.

Qualifications

• Minimum 2 years of experience as a Service Consultant is preferred
• Experience delivering the highest level of customer satisfaction in a fast-paced environment
• Strong technical knowledge and extensive practical experience in vehicle repairs is required
• Thrive in a collaborative environment, where teamwork is essential
• A desire to move forward in the Automotive Service industry
• High attention to detail with proven people management and organizational skills
• A commitment to continuous learning and professional development
• Comfortable leveraging technology for most day-to-day functions
• Proven leadership skills and ability to successfully mentor team members
• Exceptional communication skills (in person, on the phone, email, and written)
• Clear Credit and Criminal Record Check
• Valid driver's license, clean driving record, and transportation to work are required

What Birchwood Can Offer You

• Competitive compensation – in addition to salary, many roles have bonus and commission incentives that reward you for success
• Full benefits package including vacation time, company-paid extended health, dental/vision coverage, and employee assistance – with flex plan options
• RSP Matching program – Birchwood will match up to $5,000 of your regular earnings after 1 year of employment
• Employee referral bonus program – refer your friends to Birchwood and receive a referral bonus
• Career development opportunities & internal promotions
• Learning & development opportunities
• Wellness program
• Corporate discounts & group savings plan
• Volunteer program – Dollars for Doing
• Company events – Birchwood Bucks, Circle of Excellence, holiday parties

Birchwood is Manitoba’s largest automotive retailer. Our 24 franchises are in addition to four state-of-the-art collision repair centres and four Birchwood Credit Solutions locations. We offer sales, services, and parts to meet our customers’ automotive needs. We’re a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also for our unparalleled commitment to team members, customers, partners, and neighbourhoods. At Birchwood, our days begin and end with gratitude, personal leadership, trust, respect, continuous improvement, and generosity.

Birchwood is committed to creating a diverse workplace and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodation is available to applicants with disabilities upon request.

Please email your request to: [e-mail]

Birchwood Infiniti Nissan

Department

Service

Employment Type

Full Time