Service Centre Leader: TEC Operations & Growth

Livity Life Ltd; Southwestern Ontario; On-site; CAD 80,000 - 120,000; Full time

Benefits offered by this job

Up to 33 days holiday (including bank)

Company Pension Scheme

Life Assurance

Rewards scheme – 200+ perks

Job summary

Livity Life Ltd is seeking an experienced operations leader to manage the Service Centre’s performance, delivery and P&L. You will lead a multidisciplinary team, drive efficiency, and ensure ethical standards while responding to commissioners to deliver high-quality care.

This role oversees health and safety, resourcing, KPI management and customer service, with a focus on scheduling, stock control, decontamination, and fleet operations. DBS check and regulated activity awareness may apply.

Qualifications

• Experience in a senior management/leadership role within healthcare or TEC sectors.
• Ability to manage P&L and contract delivery.
• Strong interpersonal and communication skills.
• Experience with health and safety compliance.
• Familiarity with assistive technology is a plus.

Responsibilities

• Lead service centre operations to meet KPIs and SLAs.
• Coach and develop staff with performance reviews and succession planning.
• Oversee recruitment, resourcing and workforce planning.
• Manage orders, servicing, repairs, and customer service to maintain quality.
• Ensure stock control, decontamination, and transport/logistics are compliant.

Skills

Leadership

Staff management

Health & safety

Budgeting

Stakeholder management

Job description

Livity Life Ltd is seeking an experienced operations leader to manage the Service Centre’s performance, delivery and P&L. You will lead a multidisciplinary team, drive efficiency, and ensure ethical standards while responding to commissioners to deliver high-quality care.

This role oversees health and safety, resourcing, KPI management and customer service, with a focus on scheduling, stock control, decontamination, and fleet operations. DBS check and regulated activity awareness may apply.