Service Center Manager

Metso; Kelowna; Hybrid; EUR 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Service Center Manager, where you'll lead daily operations and ensure exceptional service delivery. This role is vital for fostering a proactive safety culture and optimizing team performance. You will be part of a dynamic team committed to quality and customer satisfaction, while also having the opportunity to influence the future of sustainable practices in the industry. With flexible working arrangements and a focus on personal growth, this position offers a chance to make a significant impact while advancing your career in a supportive environment.

Benefits

Occupational healthcare

Generous benefits plan

Healthy living rewards

Mental well-being services

Extensive learning opportunities

Global incentive program

Qualifications

• 10+ years of managerial or service operations experience required.
• Strong leadership and decision-making skills are essential.

Responsibilities

• Manage daily operations ensuring safety, quality, and profitability.
• Oversee compliance with regulations and company policies.

Skills

Decision-making

Problem-solving

Leadership

Communication

Interpersonal skills

Customer service

Office applications proficiency

SAP Experience

OEM maintenance/service experience

Industrial maintenance experience

Tools

RMS

SAP

Job description

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 05/23/2025

Introduction:

We are seeking a Service Center Manager to join our Metso team. You will be responsible for overall daily center operations, ensuring safety, quality, efficiency, and profitability. Your role plays a crucial part in the management of center personnel, facilitation of exceptional customer service, and delivering on both financial and non-financial targets. In this position, you will report to the Director of Professional Services.

This position is located in Prince George, but we are happy to offer flexible working arrangements, including hybrid options. This position could include up to about 20% travel.

Team you belong to:

You will join a team of repair experts and coordinators committed to providing quality service to our clients who are enthusiastic about delivering high-quality, timely repairs and maintenance that aim to ensure customer satisfaction and operational quality. We are currently building an efficient workflow system and coordinating repair schedules and inventory logistics to ensure that all service requests are completed on time and to the highest standards.

What you’ll do:

1. Manage Repair & Field Service operations, including safety, resource, performance, work order, and quality management
2. Ensure compliance with regulations, company policies, and training for Repairs & Field Service operations
3. Utilize digital tools (RMS, SAP) to streamline repair activities and adhere to global processes
4. Foster a proactive safety culture and implement quality management processes
5. Optimize resource capacity and ensure the team has the necessary skills
6. Oversee sales, costs, and budgets, ensuring financial targets are met
7. Investigate negative customer feedback and implement corrective actions
8. Actively participate in Sales meetings to understand the sales pipeline, upcoming Service Center workload, and promote Repair & Field Service offerings as a value add to the business

Who you are:

1. Minimum 10 years relevant managerial or service operations experience
2. Decision-making and problem-solving skills
3. Leadership skills in a workshop environment
4. Strong communication and interpersonal skills
5. Customer service skills
6. Proficiency in office applications
7. SAP Experience
8. OEM maintenance/service experience
9. Previous experience within the industrial maintenance area

What's in it for you:

1. An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
2. Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, and engagement surveys.
3. Compensation and rewards - Global incentive program tied to business and performance targets.
4. A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
5. Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
6. Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Get in touch:

Want to rise above the possible with us? Click ‘Apply now’ to leave your application.

For additional information, please contact Ashley Koepke, Sr. Talent Acquisition Specialist @ [e-mail].

We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions, and services for the aggregates, minerals processing, and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2024, Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki.

metso.com