Service Assistant, Thierry Alberni

Push Operations; Vancouver; On-site; CAD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Employee discounts on food, beverages,

Flexible work schedules

Group medical plan after 6 months

Job summary

Thierry Cafe in Vancouver is seeking a Service Assistant to be the first point of contact for guests, delivering warm hospitality and accurate information about our premium chocolates, pastries, and beverages. You will help with ordering, packaging and cash handling in a busy, friendly shop setting.

The role requires excellent English communication, a positive attitude, and the ability to multi-task in a lively environment with flexible hours, including mornings, weekends and holidays.

Qualifications

• Previous cashier or customer service experience is an asset.
• Completion of Secondary Education.
• Serving It Right Certification.
• Excellent English communication skills, both verbal and written.
• Ability to multi-task and have an eye for detail.
• Organized and able to work under pressure in a very busy environment.
• Ability to work flexible hours as required (early mornings, weekends, nights and/or holidays).
• Must be legally entitled to work in Canada.

Responsibilities

• Actively engage with guests, cultivating relationships and ensuring guest satisfaction
• Provide expert and detailed information on our product line
• Assist customers with orders; anticipating their needs, offering suggestions and answering questions
• Handling customer transactions
• Maintain a fully stocked, tidy and clean environment
• Process cake orders and pick ups
• Close down and set out cash till at the end of the night
• Assist with patisserie packaging and refresh display productsBus tables

Skills

Customer service

Cashier experience

Multi-tasking

Attention to detail

Organized

Excellent English

Education

Secondary Education

Tools

Serving It Right Certification

Job description

Reports to:

Store Manager & Director of Operations, Thierry

Location:

Thierry Alberni

A premium chocolaterie patisserie cafe, voted “Best Desserts” and “Best Pastries” in Vancouver, Thierry offers a contemporary approach to the finest handcrafted pastries. With a dedicated team of service-oriented colleagues from the front of house to the award-winning kitchen brigade, Thierry Cafe is a quintessential taste of Paris in the heart of Vancouver.

Thierry Busset is widely regarded as one of the finest pastry chefs in North America. Our shop boasts a stunning room featuring classic chocolates, macarons, cakes and pastries; all items are hand-made daily using only premium ingredients. Barista-crafted espresso and liquid chocolate beverages are also a central part of the cafe, complimented by a selection of sandwiches, soups, and savoury offerings. We are also licensed and offer a selection of wine and spirits to complement our wide array of products.

The Service Assistant role is the first point of contact our customers have when they come to Thierry.We are looking for individuals who are friendly, outgoing, organized and have a genuine passion for hospitality and a desire to make a memorable customer service experience.

Some of the Benefits of working at Thierry Cafe:

• Employee discounts on food, beverages and retail merchandise
• Flexible work schedules (can flex with school schedules)
• Group medical plan offered after 6 months of continuous employment, subject to minimum hours
• A family/team culture with long term career opportunities

Essential Duties and Responsibilities:

(Other duties may be assigned as required)

• Actively engage with guests, cultivating relationships and ensuring guest satisfaction
• Provide expert and detailed information on our product line
• Assist customers with orders; anticipating their needs, offering suggestions and answering questions
• Handling customer transactions
• Maintain a fully stocked, tidy and clean environment
• Process cake orders and pick ups
• Close down and set out cash till at the end of the night
• Assist with patisserie packaging and refresh display productsBus tables

Required Experience & Qualifications:

• Previous cashier or customer service experience is an asset
• Completion of Secondary Education
• Serving It Right Certification
• Excellent English communication skills, both verbal and written
• Ability to multi-task and have an eye for detail
• Organized and able to work under pressure in a very busy environment
• Ability to work flexible hours as required (early mornings, weekends, nights and/or holidays)
• Must be legally entitled to work in Canada