Service Appointment Maestro — Growth & Benefits

Go Auto; Surrey; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Learn and Grow

Employee Investment Program

Vacation Vibes

Health and Dental

Climb the Ladder

Positive Team Environment

Giving Back Feels Great

Find Your Life-Changing Career

Job summary

Go Auto is seeking a Service Appointment Coordinator to join our team. You will expertly schedule service appointments, confirming details and communicating with guests to ensure a premium experience.

You will also review recalls and warranty coverage, assist with transportation options, and collaborate with the parts department to keep service flows smooth. In this role, you will handle calls and emails with professionalism, collect payments according to dealership guidelines, and follow up for

Qualifications

• Experience in customer service with a passion for creating positive experiences.
• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities.
• Tech-savvy with comfort using dealership software.

Responsibilities

• Schedule, confirm, and update service appointments.
• Greet guests and ensure a high-quality service experience.
• Check recalls and advise on warranty coverage.
• Answer calls and emails promptly and professionally.
• Coordinate with parts to ensure a seamless service visit.
• Process payments following dealership guidelines.
• Follow up with guests for feedback within 24 hours.

Skills

Customer service

Communication

Organization

Tech-savvy

Job description

Go Auto is seeking a Service Appointment Coordinator to join our team. You will expertly schedule service appointments, confirming details and communicating with guests to ensure a premium experience.

You will also review recalls and warranty coverage, assist with transportation options, and collaborate with the parts department to keep service flows smooth. In this role, you will handle calls and emails with professionalism, collect payments according to dealership guidelines, and follow up for