Service Appointment Coordinator

Trotman Auto Group - Shared Services; Courtenay; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Mental wellness support

Paid training and career development

Job summary

Comox Valley Dodge, part of Trotman Auto Group, is hiring a Service Appointment Coordinator to connect with customers, generate service appointments, and ensure a smooth experience from first contact to follow-up.

This permanent, full-time role offers a comprehensive benefits package, paid training, and development opportunities, with compensation of $50,000–$70,000 CAD per year and a strong customer‑centric culture in British Columbia.

Qualifications

• Experience in customer service or business development preferred.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient communication and interpersonal skills; detail-oriented.

Responsibilities

• Answer inbound calls and schedule service appointments.
• Assist customers with inquiries and provide high level of service over phone and online.
• Gather concerns, identify service needs, and communicate with Advisors and Technicians.
• Generate service appointments by following retention and business development programs.
• Provide accurate estimates and clearly communicate service details to customers.
• Follow up after service to ensure satisfaction.
• Maintain accurate customer records and document interactions.
• Support email and mail campaigns with customers.

Skills

Customer service

Relationship building

Communication skills

Organizational skills

MS Office

Driving license

Tools

CRM systems

Job description

Looking for a customer‑focused opportunity with a top automotive employer? Join Comox Valley Dodge, part of Trotman Auto Group, recognized as one of Canada’s Best Managed Companies!

Why Work With Us?

At Comox Valley Dodge, we are not just servicing vehicles. We are delivering exceptional customer experiences. As a Service Appointment Coordinator, you will play a key role in supporting service operations by connecting with customers, generating appointments, and ensuring a smooth and professional experience from first contact to follow‑up.

What We Offer:

• A rewarding career with a top automotive group in British Columbia
• Permanent, full‑time role with competitive hourly compensation
• Comprehensive benefits including medical, dental, and mental wellness support
• A supportive and team‑focused workplace culture
• Career growth and development through paid training, TAG University, and internal advancement opportunities

Who We’re Looking For:

• Previous experience in a customer service or business development role is preferred
• Proven ability to deliver strong customer service and build relationships
• Motivated, organized, and able to manage multiple priorities in a fast‑paced environment
• Strong communication and interpersonal skills
• Attention to detail with the ability to document and manage customer interactions accurately
• Proficiency with MS Office and general computer systems
• Valid BC Class 5 or 7 driver’s license with a clean abstract

Compensation:

$50,000-$70,000 per year

What Your Day Will Look Like:

• Answer inbound calls and make outbound calls to schedule service appointments
• Assist customers with inquiries and provide a high level of service both over the phone and online
• Gather customer concerns, identify service needs, and communicate effectively with Service Advisors and Technicians
• Generate service appointments by following retention and business development programs
• Provide accurate estimates and communicate service details clearly to customers
• Conduct post‑service follow‑up calls to ensure customer satisfaction
• Maintain accurate customer records and document all interactions
• Support email and mail campaigns, including follow‑up with customers
• Stay up to date on manufacturer maintenance schedules, recalls, and service recommendations

Trotman Auto Group is an equal‑opportunity employer. Only selected candidates will be contacted. By submitting an application, you consent to Trotman Auto Group and its affiliates collecting, using, and disclosing personal information, including contacting previous employers and references, for recruitment purposes in accordance with BC's Personal Information Protection Act (PIPA).