Service and Support Representative - Edmonton, AB

Wurth Canada; Edmonton; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Salary & commissions

Bonuses & incentives

Company vehicle

iPad

Cell phone

Group benefits

Pension plan

Vacation 3 weeks

Sick days 5

Year-end company vacation

Job summary

Wurth Canada is seeking a Service & Support Representative to manage the seamless installation, setup, and follow-up of ORSY systems for larger Edmonton-area customers.

The role requires hands-on setup, labeling, RFID/ mat configurations, and ongoing maintenance, with regional travel and strong customer-facing duties. A high-school diploma and 1–2 years of related experience are preferred.

Qualifications

• High-school diploma required; post-secondary education in a related field acceptable.
• 1–2 years of relevant work experience acceptable.
• Familiarity with hand tools for assembly and maintenance.
• Strong attention to detail and commitment to brand standards.
• Ability to work independently with ownership of tasks and projects.
• Excellent communication skills for interacting with internal teams and external customers.

Responsibilities

• Set up new customer ORSY systems to client requirements and brand standards.
• Assemble ORSY bins using power and hand tools.
• Perform clean-ups of existing ORSY setups, reorganize products, and maintain brand consistency.
• Order and apply labels to ORSY setups following brand standards.
• Install and configure ORSY mat / RFID setups, ensuring operational readiness.
• Maintain ORSY mat machines or RFID systems, collaborating with suppliers for repairs at customer sites.
• Conduct inventory checks for accurate stock levels.
• Travel regionally to support other districts with large setups.
• Attend district sales meetings, town halls, and relevant meetings.
• Provide daily work reports to direct manager.
• Deliver exceptional in-person service experience and champion Wurth’s value proposition.
• Demonstrate Wurth’s culture and high-performance attributes daily.
• Drive personal and professional development and growth.
• Contribute to a high-performance team, exceed monthly goals, and uphold corporate values.

Skills

Hand tools

Attention to detail

Independent worker

Communication skills

Driver's license

Excel

Microsoft Office

iPad

Education

High-school diploma

Post-secondary education in related field

1–2 years relevant work experience

Tools

None

Job description

Location

Edmonton, Alberta

Company Overview

Wurth Canada is a high-performance organization built on humanistic values such as achievement, trust, respect, integrity, accountability, and affiliation. We promote a strong culture that values authenticity, crucial conversations, and boldness. If you are looking for an opportunity to make a real impact and grow personally and professionally, Wurth may be the right fit.

Benefits

• A culture of empowerment and trust that focuses on professional development and coaching.
• Monday to Friday schedule that supports work/life balance.
• Strong compensation, including salary, commissions, bonuses, incentives, vehicle, iPad, and cell phone.
• Group Benefits Program – health, dental, life, EAP, etc. – and a pension plan.
• Three weeks paid vacation and five paid sick days; company‑wide vacation at year end.
• Six‑week onboarding training & development and a six‑month mentoring program.
• A corporate recognition platform promoting appreciation and collaboration.
• An open‑door environment fostering collaboration across all levels.
• Continued professional development within a privately owned global company offering stability and growth opportunities.

Position Summary

Service & Support Representative – responsible for the seamless execution, implementation and follow‑up from installation to servicing of Wurth Systems and Solutions for larger customers within the Edmonton area.

Responsibilities

• Set up new customer ORSY systems to client requirements and brand standards.
• Assemble ORSY bins using power and hand tools.
• Perform clean‑ups of existing ORSY setups, reorganize products, and maintain brand consistency.
• Order and apply labels to ORSY setups following brand standards.
• Install and configure ORSY mat / RFID setups, ensuring operational readiness.
• Maintain ORSY mat machines or RFID systems, collaborating with suppliers for repairs at customer sites.
• Conduct inventory checks for accurate stock levels.
• Travel regionally to support other districts with large setups.
• Attend district sales meetings, town halls, and relevant meetings.
• Provide daily work reports to direct manager.
• Deliver exceptional in‑person service experience and champion Wurth’s value proposition.
• Demonstrate Wurth’s culture and high‑performance attributes daily.
• Drive personal and professional development and growth.
• Contribute to a high‑performance team, exceed monthly goals, and uphold corporate values.

Qualifications

• Entrepreneurial, resilient self‑starter who thrives in a flexible, growth‑driven environment.
• High‑school diploma required; post‑secondary education in a related field or 1–2 years of relevant work experience acceptable.
• Familiarity with hand tools for efficient and safe assembly and maintenance.
• Strong attention to detail and commitment to brand standards.
• Ability to work independently with ownership of tasks and projects.
• Excellent communication skills for interacting with internal teams and external customers.
• Ability to lift up to 50 pounds repetitively.
• Travel within the Edmonton area to meet varying project locations.
• Strong organization skills for planning projects and preparing materials.
• Valid driver’s license, clear driver’s abstract, and clear criminal record.
• Alignment with company values: collaboration, integrity, respect, achievement.
• Strong communication, listening, and presentation skills.
• Proficiency with iPad, Microsoft Suite, and intermediate Excel for data management and project tracking.

Equal Opportunity Employer

Wurth Canada is an equal employer and promotes a diverse workforce. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, family status, national origin, or disability status. Please contact HR if accommodation is required during any point of the recruitment process.

Note

We encourage you to apply even if you do not meet all qualifications. A strong cultural fit and a valid and clean driver’s license and abstract are essential.